Customers rank Genesys a leader in the Fall 2019 G2 Grid® Report for Contact Center Infrastructure Software

The people have spoken. G2 reviews place Genesys® PureCloud®, PureConnectTM and PureEngageTM products in the Leaders quadrant.

Get the report

G2 Grid® represents the democratic voice of real contact center software users. It rates products algorithmically, based on data sourced from G2 users’ product reviews and aggregated from online sources and social networks.

Get the G2 Grid® report for Contact Center Infrastructure (CCI) software now.

  • See how various contact center products stack up based on real user experiences
  • Compare features for CCI platforms as well as inbound and outbound call centers
  • Select the right contact center software for your needs
G2cr gr073 grid image for genesys v1

Here’s what G2 reviewers say about Genesys products:


Complete suite of capabilities.

– Gerardo A.
Data Services Leader


Easy and scalable!

– Kenneth S.
Teamleader, Optimering


An exceptional product that leave the rest behind.

– Andrew G.
Non-Profit Organization Management

Live Assistance

Live Assistance