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The event for creating happy customers

Xperience isn’t your typical user event. It’s not about creating better users — it’s about creating happy customers. Whether you’re a current Genesys customer or you’re looking to take your customer experience (CX) to the next level, Xperience will show you how your team and our cloud can deliver more customer smiles.

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Attend Xperience and learn how to

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Leverage the power of cloud

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Provide seamless digital channels

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Engage and optimize your remote workforce

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Deliver empathy through customer data

Featured Customers in Keynotes

Jamal Cox

Jamal Cox

Assistant Vice President, Digital Channels
Navy Federal Credit Union

Darryl Washington

Darryl Washington

Group Director Operations Services
The Coca-Cola Company

Mateusz Jazdzewski

Mateusz Jazdzewski

Head of Consumer Experience Solutions, Head of CX Product
Electrolux

Adam Krueger

Adam Krueger

Manager, eCommerce Customer Service Projects
VF Corporation

Chris Patten

Chris Patten

Managing Director
Charles Schwab

Jason Ferguson

Jason Ferguson

Vice President, Xerox Digital eXperienceXerox

Genesys Keynotes

Tony Bates

Tony Bates

Chairman and CEO
Genesys

Barry O’Sullivan

Barry O’Sullivan

Executive Vice President and General Manager, Digital and AI
Genesys

Erica Mayshar

Erica Mayshar

Senior Manager, Global Solutions Consulting, Digital and AI
Genesys

Elcenora Martinez

Elcenora Martinez

Global Vice President of Product Management, AI
Genesys

Bridgette McAdoo

Bridgette McAdoo

Global Sustainability Officer
Genesys

Olivier Jouve

Olivier Jouve

Executive Vice President and General Manager of Genesys Cloud CX
Genesys

John Hernandez

John Hernandez

Executive Vice President and General Manager for Genesys Multicloud Solutions
Genesys

ML Maco

ML Maco

Executive Vice President of Global Sales and Field Operations
Genesys

Scott Cravotta

Scott Cravotta

Executive Vice President of Customer Success and Services
Genesys

Insights from customers on their CX success

Hear how these great brands create more happy customers and position themselves for the future.

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All the content of a live event — at your fingertips

Sessions
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Customer panels
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At Xperience, you’ll see how to deliver Super Human Service without superhuman effort.

Headline Sponsors

Accenture
Adobe
Avtex
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