Xperience is moving to 2021

The health of our customers, employees and community is our top priority. Due to the continuing COVID-19 situation, the biggest event for the CX community is moving to next year.

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Get ready for Xperience 2021

This is the one place where you’ll find everything you need to deliver highly personalized and empathetic customer experiences. The right experts. The right information. The right technology. We’re already hard at work on lining up a great location and the content you’ve told us you value most.

Packed with customer experience know-how

Xperience 2021 will be full of everything you’ve come to count on from Xperience. Expert tips on creating customer experience that builds loyalty. Industry insights. Partners who can help you get to the next level. Demos of the latest customer experience innovations. And the chance to network with your peers and learn from each other.

Delivering a great customer experience


Customer experience knowledge








Frequently asked questions

The event

Is Xperience 2020 canceled or postponed?

The health and safety of our customers, employees and community are a top priority for us. Genesys is planning to reschedule the conference to a date in 2021.

Why is Xperience 2020 being postponed?

After consultation with our stakeholders, we made the decision to postpone Xperience due to the travel restrictions and uncertainty of COVID-19 developments.

When will the new Xperience conference date be announced?

We are evaluating future conference dates and will communicate the new date as soon as a decision is made.


What is the Xperience 2020 hotel cancellation policy?

If you booked accommodations via the Xperience 2020 website link at the Gaylord Palms, Genesys will automatically cancel your reservation and your deposit will be refunded. No further action is needed on your part.

What if I booked accommodations on my own and not via the conference links?

You are responsible for canceling any reservations you booked on your own.


I am currently registered for Xperience 2020. Will my registration be canceled automatically?

Yes. We will automatically cancel your registration.

Will I be reimbursed?

Yes, you will be refunded in full without any fees or penalties.

But I still have questions

What if I still have unanswered questions about Xperience?

For more information, please contact [email protected]

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