Genesys Cloud Trust Centre

 

Your trusted platform for AI-Powered Experience Orchestration

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“As we enter the era of agentic AI, trust is essential. Genesys Cloud AI is designed with accountability at its core, and our commitment to transparency and governance is foundational. With security, privacy, and AI guardrails built directly into the platform architecture, we enable businesses to safely scale the next generation of AI-powered experiences with confidence.”

Olivier Jouve
EVP and Chief Product Officer, Genesys

Innovation built on ethical AI

Adopting artificial intelligence (AI) requires careful consideration and transparency into a vendor’s AI ethics principles. At Genesys, we are committed to developing AI responsibly — placing security, privacy, fairness and transparency at the core of every capability we bring to market.

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A comprehensive approach to trust

The Genesys Cloud™ platform is built with the highest levels of security, privacy and resilience. Our global compliance portfolio further strengthens our commitment to helping you stay secure and protected.

Security at every layer

We take the responsibility of protecting your data seriously. Our security practices are embedded throughout our technology, people and processes. We follow a shared responsibility model, partnering with you to implement security best practices and standards designed to protect against threats and safeguard your data.

Read about our commitment to security

Privacy by design

We are committed to the core principles of privacy by design. Our privacy policies and controls are designed to safeguard personal data and help our customers meet their privacy requirements.

Discover how we protect your privacy

Trustworthy compliance

Genesys Cloud maintains an extensive compliance portfolio to help you operate within an ever-changing global regulatory environment, no matter which industry or geography you serve.

Explore our compliance portfolio

Resilience at scale

The Genesys Cloud platform is engineered to provide maximum uptime and resilience — backed by strong SLAs. Get real-time system status and full transparency into incident history through our status portal.

Learn about our approach to resilience

See why customers trust Genesys

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“This is by far the most stable platform we have ever used.”

Richard Vogt

Operations Manager

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“Downtime used to be a weekly occurrence, but I couldn’t even tell you the last time we had an incident. In productivity terms alone we believe we’ve saved nearly 2,000 hours.”

Jack Roberts

Director, GMS Technology and Applications

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“We completely redesigned our call flows and rolled out a new global contact centre solution in just eight months — connecting 2,200 agents in 236 offices in 35 countries — a remarkable achievement that would have been unthinkable before.”

Jochen Hostalka

Senior Vice President IT

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“We have clients who don’t want their data to ever leave Canada, and Genesys gave us that assurance.”

Pat Smolak

Director Operations, Residential Solutions

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Extending trust

Explore how our legal practices, ethical standards and sustainability initiatives strengthen trust across Genesys.

Genesys legal resources

Genesys is committed to complying with applicable laws and regulations in the jurisdictions in which it operates. Explore our legal resources to find answers to your questions about privacy, terms and conditions, intellectual property and more.

Corporate ethics

At Genesys, we have committed to engaging in ethical and fair business practices. These values guide us in everything we do, driving us to conduct ourselves ethically, morally and responsibly, with integrity and in compliance with all applicable laws.

Sustainability

Genesys takes sustainability issues into consideration in all that we do, prioritising environmental stewardship, social responsibility and good corporate governance.

Questions?
We’re here to help.

If you still have questions about Genesys Cloud security, privacy and compliance practices — let’s connect.

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