Make every moment count

Come see the future of customer experience at Genesys Day Series 

6 August 2019, The Westin, Jakarta Indonesia

In the midst of new technologies and ever-changing customer expectations, find out what you need to keep your customer engagement on the cutting-edge.

Genesys Day Series ASEAN 2019 is a two-city event (Jakarta and Kuala Lumpur) which brings together industry thought leaders, CX visionaries and partners. Join us to share great conversations, learn about the latest product updates and stories of brands who have immensely benefited from Genesys.

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GenesysLive

Why Attend?

You’ll get to see and experience the future of CX, including AI, while getting valuable insights into how to drive certain business outcomes as well. You’ll learn why customer experience needs to be a part of your digital transformation strategy and optimise your customer engagement platform.

  • Learn about new functionality that can increase your “time to value”
  • Learn how to migrate and leverage cloud contact centre capabilities
  • See how to reduce costs through consolidation and rationalisation
  • Meet with peers, industry experts and Genesys executives


Tuesday 6 August

08:30 - 09:30


09:30 - 10:30

General Session

  • Opening remarks and welcome address
  • Disruptive technologies and what will emerge in the next 3 years for CX, Manoj Menon
  • Driving innovation with WhatsApp messaging, Conversational AI & Predictive Engagement

10:30 - 11:00

Networking Break

11:30 - 13:00

Genesys Customer Spotlights

  • CX Success, Mia R. Amalia, Executive Vice President of Customer Care, Bank OCBC NISP
  • CX Success, Echo Reski, Group Collection Head, GoJek
  • What does CX mean for the organization and how to prepare for the future, Manoj Menon
  • Enhancing employee experience with Performance DNA, Training Manager & Agent Assist
  • Google Cloud & AI, Beni Umaryadi, Enterprise Sales Lead, Google Cloud

13:00 - 14:30

Networking lunch & sit-down round table discussion

14:30 - 15:30

Genesys Tech Talk

  • Migration to the cloud and how to achieve customer success
  • Partner success story, Mr. Danny VP Product & Sales Management, Phincon
  • Closing remarks

15:30 - 16:30

Afternoon Networking Reception & Lucky Draw


We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!

Dave chin circled

Dave Chin

Director, Solutions Consulting, Genesys

Keith budge circled

Keith Budge

Senior Vice President, APJ, Genesys

Manoj menon circled

Manoj Menon

Founder of Twimbit, Ex-MD of Frost & Sullivan

Jim campbell circled

Jim Campbell

Head of Customer Success, Genesys

Banthoonipit pattadon circled

Pattadon Banthoonipit

Strategic Solutions Consultant – South East Asia, Genesys

Mia amalia circled

Mia R. Amalia

Executive Vice President of Customer Care, Bank OCBC NISP

Dave giblin circled 2

Dave Giblin

Head of Strategic Business Consulting, Genesys

Patrick circled

Patrick Ong

Head of Solutions Consulting, Genesys

Satish 1 circled

Satish Annamalai

Sr. Business Consultant, Genesys

Mr. danny vp product & sales management phincon circled

Mr. Danny

VP Product & Sales Management, Phincon

Echo reski linkedin image circled

Echo Reski

Group Collection Head, GoJek

Kelvin circled copy

Kelvin Ng

Sr. Solutions Consultant, Genesys

Jm provost jakarta

Jean-Marc Provost

Director Digital & Conversational AI, Genesys

Beni Umaryadi

Enterprise Sales Lead, Google Cloud Indonesia

Doddy Kartiwa

Sr. Solutions Consultant, Genesys

Start your journey toward the future
of customer experience at Genesys Day Series





Supporting Partners

Conference Partners

The Westin Jakarta

Jl. H. R. Rasuna Said No.Kav. C-22 A, RT.2/RW.5, Karet Kuningan, Setia Budi, Kota Jakarta Selatan,

Daerah Khusus Ibukota Jakarta 12940, Indonesia

As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your customer experience.

We look forward to seeing you there!


Live Assistance

Live Assistance