In both Forrester Wave™ reports for midsize and large contact centres, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities and reporting and analytics criteria.
The inaugural Forrester Wave™ reports evaluate midsize and large contact centre interaction management (CCIM) software vendors. See how the vendors stack up across 40 criteria. Choose your report.
Whether you have a midsize contact centre with less than 500 active agents, or a large contact centre with more than 500 active agents, Genesys can help you deliver effortless omnichannel customer experiences at scale – in the cloud, hybrid and on-premises. Request a Demo or Talk to a CX Expert
The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on available resources. Opinions reflect judgement at the time and are subject to change.