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AI-Powered Experience Orchestration, seamless customer experience

Explore how AI influences and enables Experience Orchestration

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Real customers, real results

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“Our clients can now choose from seven support channels: Microsoft Teams, Google Chat, which was newly introduced, in addition to voice, web messaging, email, SMS, and our ITSM portal. Through AI integration, we optimize their experience by reducing queuing times and offering more efficient automated resolutions.”

Aron Meyer

Solution Architect, Digital Workplace Solutions, Unisys

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“The new platform has represented a significant shift, from a segment-by-segment search for information to complete visibility of all client interactions with just a few clicks, while delivering recordings and quality assurance insights for targeted feedback.”

Angelina Griselda Stankiewicz Chávez

Senior Contact Center Manager, Aeromexico

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“In a world where customer service expectations are changing at lightning speed, Genesys Cloud gives us a serious competitive advantage.”

Ian Roberts

Operations Leader, Quicken Customer Care

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