What is a Virtual Call Center?

A virtual call center is a solution that supports contact center agents who are dispersed geographically to provide customer service interactions. A virtual call center makes efficient use of distributed and varied workforces by matching the appropriate agent with the customer based on specific business rules.

Virtual call center (VCC)

A solution that supports contact center agents who are dispersed geographically instead working from a single physical location to provide customer service interactions.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Virtual call center (VCC)

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