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A virtual call center (VCC) is a solution that supports contact center agents that are dispersed geographically instead working from a single physical location to provide customer service interactions. A virtual call center makes efficient use of distributed and varied workforces by matching the appropriate agent with the customer based on the rules that make sense for the business.
The Genesys Customer Experience Platform virtual contact center creates a seamless one-to-one customer experience through a customizable platform with out-of-box CRM integration capabilities. A cloud-based virtual contact center empowers your business to deliver consistent and personalized experiences at every touchpoint on any channel.