A hosted dialer is a contact center cloud-based technology that enables cross-channel contact strategies in order to maximize the time agents spend on the phone, while accurately predicting agent availability, optimally pacing dialing, and filtering out unproductive calls.
Many businesses are focusing on modernizing their contact center capabilities, including their outbound dialing strategies, with a shift from on-premises dialing architectures to cloud models. A modern cloud-based dialer enables agents to focus on increasing sales and supporting customers without increasing operation costs.
The Genesys Customer Experience Platform is available via a software as a service (SaaS) model, enabling your company to easily align and support business objectives of connecting agents to customers efficiently without the burden of managing hardware, software or telecom.
The Genesys Customer Experience Platform offers:
Moving to the cloud provides security and flexibility for contact centers of all sizes. Download the “Ten Considerations in Moving to the Cloud” to help you identify the right solutions for your organization.