Xperience: Highlights from CX+AI Event of 2026
Highlights from CX+AI Event of 2026
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Inbound call center

An inbound call center is a customer service function dedicated to receiving incoming calls from customers or potential customers. The inbound call center handles a variety of customer calls, ranging from product questions to technical support to sales inquiries. Customer service representatives who understand the company’s products and services — and can provide helpful advice and solutions — typically staff inbound call centers.