Xperience: Highlights from CX+AI Event of 2026
Highlights from CX+AI Event of 2026
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Co-browse

Co-browse, sometimes referred to as “screen share,” facilitates a collaborative browsing session between a customer and a contact center agent. Based on the customer’s needs, an agent can see the customer’s screen, move their cursor, highlight or annotate key areas on the screen, and even take full control of the browsing session to help the customer achieve their goals.