Genesys DX trust and security

Bring human intuition to every digital interaction

The following security certifications and privacy features are applicable to Bold360, now part of the Genesys DX™ customer engagement solution.

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Genesys DX trust and security

Bring human intuition to every digital interaction

Bold360 – SOC 3

Overview: Bold360 and GDPR

Bold360 sub-processor disclosure

Bold360 and Bold360 AI ISO 27001 certification

BoldChat / Bold360 security and privacy operational controls