Genesys Xperience 2024: Accelerating the Future of AI-Powered Experience Orchestration

Lin-Manuel Miranda, creator and original star of Broadway’s Tony Award-winning musicals Hamilton and In the Heights, announced as celebrity keynote speaker

Customer experience event of the year will feature leaders from Coca-Cola Bottlers’ Sales and Services, IHG, National Domestic Violence Hotline, Blue Cross Canada, Voya Financial and others who are blazing a path with AI to strengthen customer and employee loyalty

SAN FRANCISCO – April 18, 2024 – Genesys®, a global cloud leader in AI-powered experience orchestration, announced Xperience 2024, the customer experience (CX) event of the year. At the three-day event, held May 13–15 at the Gaylord Rockies Resort & Convention Center in Denver, businesses will gain insights to help them harness the transformative potential of AI to build customer and employee loyalty. Lin-Manuel Miranda, the creator and original star of Broadway’s Tony Award-winning musicals Hamilton and In the Heights, will join Genesys Chairman and CEO Tony Bates as a keynote speaker.

During the keynote, Bates will share his vision for a future where customer and employee relationships are transformed through a human-centric approach to developing and implementing AI. Miranda will join Bates for a discussion about using empathy and innovation within the creative process to uplift and build connections with people across diverse backgrounds.

In today’s customer experience (CX) landscape, organizations of all sizes and sectors face enormous pressure to deliver personalized experiences across every interaction. Xperience 2024 will feature insights from some of today’s most forward-thinking organizations, including Blue Cross Canada, Coca-Cola Bottlers’ Sales and Services, IHG, M&T Bank, Missouri Department of Social Services, the National Domestic Violence Hotline, Voya Financial and others. These technology and CX leaders will share how they’re using AI and automation to drive customer satisfaction, improve employee efficiency and retention, and optimize their businesses.

Xperience 2024 Highlights

Genesys Xperience 2024 will inspire participants to step boldly into the future of AI-powered experience orchestration. Attendees ranging from C-level executives to customer experience experts and IT professionals will come together with top industry analysts and influencers; the Genesys partner ecosystem; and Genesys Cloud™ platform innovators to network, attend breakout sessions and watch live demos.

They’ll also have opportunities to explore customer-led panels and discover how the latest advancements in AI, digital, workforce engagement management and journey management from Genesys help businesses drive meaningful outcomes by scaling personalization.

To register and access more information about the agenda and event, visit the Xperience website.

About Genesys 

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Media Contacts

Lauren Baca, Genesys

Method Communications