SAN FRANCISCO, Oct. 26, 2026 — Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced that it has been Certified™ as a Great Place to Work® across 23 countries. The recognition is rooted in the experiences of Genesys employees, with 92% of those surveyed saying the company is a great place to work. The results reflect the company’s continued commitment to fostering a workplace where people feel supported, empowered to grow and connected to the impact of their work.
Genesys is focused on giving employees opportunities to build new skills and grow their careers, while helping them connect their work to the company’s success. This is reflected in this year’s survey, with 90% of employees saying they are developing professionally at Genesys and 93% saying they know how their work contributes to the company’s success.
The Genesys culture encourages people to share ideas, experiment and collaborate across teams, with 93% of employees saying management encourages innovative thinking. That mindset helps turn employee expertise and creativity into new capabilities that advance customer and employee experiences. This is reflected in the company’s latest innovations, which advance agentic orchestration to help organizations deliver customer experiences that build loyalty and drive growth.
“Being a great place to work is ultimately defined by the experiences of our employees, which makes this recognition especially meaningful,” said Eva Majercsik, chief people officer at Genesys. “We want people at Genesys to have the support and opportunities to grow, bring forward new ideas, move with speed, and see how their contributions make a difference. Their feedback shows these experiences are being felt across our teams around the world.”
This year, Genesys earned Great Place to Work Certification across 23 countries, an increase from 17 countries in 2025. The company was certified in Australia, Brazil, Canada, Chile, Colombia, France, Germany, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, the Netherlands, the Philippines, Saudi Arabia, Singapore, Spain, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.
Across these markets, employees described a workplace where they feel welcomed, supported and proud to be part of Genesys:
- 96% of employees believe that when you join the company you are made to feel welcome
- 95% of employees believe they are able to take time off from work when they think it’s necessary
- 96% of employees believe they are given the resources and equipment to do their job
- 94% of employees are proud to tell others they work here
This employee feedback reflects a shared experience that extends across Genesys teams around the world. Through its One Genesys culture, the company brings together employees across regions and roles around a shared commitment to collaboration, connection and mutual support.
Learn more about life at Genesys and explore open roles here.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai
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Media Contacts
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