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Your customers expect more from mobile apps than ever before. They want a personalized mobile experience that isn’t just transactional, but also useful and engaging. They also expect a convenient way to connect with customer service without leaving the app.
Personalize every mobile interaction and enable customers to seamlessly shift to a live agent when they need additional assistance. Genesys Mobile Engagement lets you harness the power of mobile and deliver an omnichannel customer experience that increases the value of your app and creates loyal customers.
Transform your transactional mobile app into a cross-channel service conversation that jumpstarts customer usage and engagement. Increase customer satisfaction and sales by bringing business rules, context, conversation history, reporting, locations and preferences to every mobile interaction.
Connect your mobile app to customer service with geolocation context to provide a highly personalized proactive customer experience. With the Locate Me capability, add location to an agents’ view of the customer to make location-specific decisions and recommendations that increase relevance and value.
Customers become frustrated if they must leave your mobile app to contact customer service. Overcome this common point of frustration by giving customers a button to directly connect to a customer service agent without leaving the app. The Live Connect capability in Genesys Mobile Engagement lets an agent sees information as well as the full customer history and preferences—all within the app. This view provides the omnichannel experience that increases customer engagement.
Give customers control of when they can engage with customer service. The Snooze Me capability lets them schedule a time a more convenient time to be contacted. And, it provides customers with real-time notifications via the app, text or automated voice call, based on events and contextual information. With the Alert Me capability, customers can be notified of updates, offers and opportunities that enrich their experience and build loyalty.