Honoring Customer Experience Excellence: The 2020 Customer Innovation Awards

You’ve shaped this industry by powering the world’s best customer experiences. It’s your time to shine. For the last 15 years, the Genesys Customer Innovation Awards have celebrated and honored your ability to reach for the sky and deliver an excellent customer experience.

Nominations are now open for the 15th Annual Genesys Customer Innovation Awards. We’re accepting submissions through March 16, 2020. Award winners will be our special guests at Xperience 2020, the customer experience event of the year.

Top reasons to nominate your company for a Customer Innovation Award:

  1. Recognition as a customer experience leader — Take your place in the limelight. Award finalists and winners are recognized publicly, in the media, as well as on social channels and the main stage at Xperience 2020.
  2. VIP treatment at Xperience 2020 — Be treated like a star. Winners enjoy special treatment at the event, including a free trip to Xperience 2020, in Denver.
  3. Special networking opportunities with other leaders — Be among some of the brightest minds in the industry. Winners receive access to exclusive networking events at Xperience 2020.

Last year at Xperience19, we honored some truly extraordinary companies that showed dedication to exceptional customer experience. Organizations like Homecare Medical, which made a difference in the lives of those impacted by a terrorist attack. Coca-Cola Business Services NA and Lowell Norway were also recognized for their phenomenal customer experience transformations.

This year, we’ll shine a light on a new class of organizations that have taken customer service to a whole new level.

The 2020 Genesys Customer Innovation Awards will acknowledge nine companies across seven key categories of customer experience transformation, excellence, innovation and impact. The awards, which are committed to recognizing the best of the best, are open to companies of all sizes — in all markets.

2020 Customer Innovation Award Categories:

  • The CX Accelerator— Best implementation: time to achieve value
  • The CX Game Changer — Best story of making a difference with customer experience technology
  • The CX Globetrotter — Best global rollout of Genesys
  • The CX Innovator — Best innovation success story
  • The CX Mover — Best success story of switching to Genesys Cloud from another platform
  • The CX Sales and Marketing Performer — Best sales and marketing success story
  • The CX Team Mobilizer — Best team productivity success story


You Can’t Win If You Don’t Enter
Those companies leading the charge in delivering exception customer experience deserve the spotlight. And it all starts with a nomination.

Genesys is proud to bestow these awards to deserving businesses like yours — and we’re honored to be a part of your customer experience story. That’s why it’s important to submit your nominations early, so you have a chance to highlight your team, your company and your customer success.

Genesys employees, customers and partners are eligible to nominate any Genesys customer.