2018 Genesys Customer
Innovation Awards

Thousands of customers. Billions of Customer Experiences.
Seven winners.

For 13 years, the Genesys Customer Innovation Awards have bestowed the highest honor on organizations, large and small, that are taking the future by force and powering the world’s best customer experiences. You have shaped our industry and we are excited to give you the spotlight!

This year, awards will be given to seven winners across five key categories designed to recognize customer experience transformation, excellence, innovation and impact. Committed to recognizing the best of the best, the awards are open to companies of all sizes in all markets.

Please be sure to provide relevant metrics to illustrate your customer experience success. Insights, testimonials, anecdotal stories and related achievements (e.g. customer experience awards) will strengthen your nomination.

Nominations have now closed. We look forward to receiving your nominations next year!

Award Categories

This year’s award categories cover a wide range of CX achievements.


The CX Globetrotter

Best Global Rollout of the Genesys Customer Experience Platform

Genesys has changed the way organizations manage their customer experience. Has your Genesys solution been rolled out across different countries or regions? Please describe the transformation involved in the technology and infrastructure, the process of global alignment, and the outcome.


The CX Innovator

Best Omnichannel Customer Success Story

Omnichannel is the future of customer experience, and your forward-thinking organization has successfully implemented an omnichannel environment. Share how you are using Genesys to achieve incredible improvements. Please include tangible metrics and results.


The CX Pioneer

Best New Customer – Breaking Silos with a Fast Deployment (Small, Midsize, or Large Contact Center)

In 2018, three CX Pioneer Award winners will be chosen, with one award given per indicated contact center size. Please indicate which subcategory you are nominating for: small, midsize, or large contact center.


The CX Mover

Best Cloud Customer Migration and/or Deployment

Have you moved to the cloud? Tell us how you overhauled your old systems for a cloud implementation, and the overall business impact. Please include metrics.


The CX Visionary

Best Success Story of Switching to Genesys from Another Platform

Were you once investing time and money in a legacy, hardware-based CX platform solution? Tell us about your switch to Genesys and how the change transformed your customer experience. Extra consideration will be given for entries that name the platform you switched away from.

Rewards for Winners

The winning organization will be globally recognized for customer innovation, which includes:

Global Recognition

Winners will be recognized at CX18 in front of industry leaders, peers and analysts. A press release and social media posts announcing the winners will be promoted.

CX18 VIP treatment

In addition to this, the winners will be awarded:

  • One fully paid trip to CX18 (including a round-trip flight to CX18, event access and a two-night hotel stay)
  • Primary consideration as a CX18 speaker
  • Impactful recognition and networking opportunity with peers, analysts and Genesys executives
  • Networking with Global CX leaders who are recognized innovators
  • Finalist laminate designation
  • Reserved seating at main stage presentations
  • Onstage award presentation including presentation of a coveted award trophy
  • Access to a special winner dinner with industry analysts
  • VIP gifts and experiences including a main stage memory kit


Have a question? Please refer to the FAQ or read through the Eligibility and Criteria details.If your question is not included, please email [email protected].

Previous Winners

We’re proud of our past Genesys Customer Innovation Award winners and what they’ve accomplished. Check out some of their stories of success!

Cleartrip logo

CIA Winner

Cleartrip Streamlines Customer Experience with Self-Service Options

Quicken logo

CIA Winner

Quicken Quickly and Cost-effectively Adds Services with Genesys

CIA Winner

Axis Bank Improves Customer Experience and Sales Productivity with Genesys

CIA Winner

Cielo Jumpstarts a Channel Revolution with Genesys