Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
The following organizations are the category winners and finalists for the 2022 Genesys Customer Innovation Awards. Out of all the nominations we received, these customers’ stories excelled for their chosen category.
Nominations were received from organizations around the globe. Nine awards were given in six categories that each include a variety of criteria, including:
Congratulations to our 2022 Customer Innovation Award winners and finalists!
Most innovative use of capabilities across product, marketplace, your ecosystem and custom development
Award finalists
Award winner
Best use of empathy in customer experience
Award finalists
Award winner
Most successful innovation
Award finalists
Award winner
Best cloud implementation
Award finalists
Award winners
Best cloud implementation
Award finalists
Award winner
Best cloud implementation
Award finalists
Award winner
Best example of improving team engagement
Award finalists
Award winner
Most innovative CX and EX strategy
Award winner
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
