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2022 Genesys
Customer Innovation
Award Winners and Finalists

The following organizations are the category winners and finalists for the 2022 Genesys Customer Innovation Awards. Out of all the nominations we received, these customers’ stories excelled for their chosen category.

Nominations were received from organizations around the globe. Nine awards were given in six categories that each include a variety of criteria, including:

  • Creating custom capabilities that enhance customer or employee experiences
  • Implementing cutting-edge innovation
  • Successful implementation of Genesys solutions with achievement of rapid results
  • Greatest transformation with cloud technology
  • Ability to demonstrate empathy to customers
  • Leveraging Genesys tools to increase team productivity

Congratulations to our 2022 Customer Innovation Award winners and finalists!

Genesys 2022 Customer Innovation Award Winners and Finalists

CX Creator

Most innovative use of capabilities across product, marketplace, your ecosystem and custom development

Award finalists

  • Deakin University
  • Humana

Award winner

 

Uhg

CX Empathy

Best use of empathy in customer experience

Award finalists

  • National Domestic Violence Hotline
  • Sage France
  • The University of Texas Rio Grande Valley

Award winner

 

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CX Innovator

Most successful innovation

Award finalists

  • AARP
  • Vodafone Australia / TPG Telecom

Award winner

 

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CX Mover (Partner Implementation)

Best cloud implementation

Award finalists

  • Edenred Brazil and Alctel
  • First Group Management and Pivotal Data
  • Humm Group and Datacom

Award winners

 

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Accenture

CX Mover (PS Implementation)

Best cloud implementation

Award finalists

  • Alight Solutions
  • Dolfi1920

Award winner

 

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CX Mover (Self Implementation)

Best cloud implementation

Award finalists

  • BBVA Spain
  • Independent Health
  • Spark NZ

Award winner

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CX Team Mobilizer

Best example of improving team engagement

Award finalists

  • ESSSuper

Award winner

 

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CX Achiever

Most innovative CX and EX strategy

Award winner

 

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Eligibility and Criteria

Eligibility and Criteria

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Terms and conditions

Terms and conditions

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