2020 Genesys
Customer Innovation
Award Winners and Finalists

The following organizations are the category winners and finalists for the 2020 Genesys Customer Innovation Awards. Out of all the nominations we received, these customers’ stories excelled for their chosen category.

Nominations were received from organizations globally. Nine awards were given in seven categories that each include a variety of criteria, including:

  • Successful implementation of Genesys solutions with achievement of rapid results
  • Greatest transformation with cloud technology
  • Ability to demonstrate empathy
  • Establishment of global customer experience presence with round-the-clock capabilities
  • Evolution of customer experience strategy to be future-proof and purpose-built as part of a digital transformation initiative
  • Leveraging Genesys tools to increase team productivity
  • Use of Genesys technologies to increase sales and conversions

Congratulations to our 2020 Customer Innovation Awards winners and finalists!

Genesys 2020 Customer Innovation Award Winners and Finalists

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CX Accelerator (small)

Best implementation: Time to achieve value

Award finalists

  • 86 400
  • Aioi Nissay Dowa Insurance Company Australia PTY LTD (ADICA)
  • Northern Beaches Council

Award winner

Templeu
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CX Accelerator (mid-sized)

Best implementation: Time to achieve value

Award finalists

  • Dubai Health Authority
  • Scenic Group
  • Vanti SA ESP

Award winner

01 logo conte it assicurazioni rgb
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CX Accelerator (large)

Best implementation: Time to achieve value

Award finalists

  • ENGIE
  • Koch Global Services
  • Vodafone Hutchison Australia

Award winner

Techstyle full
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CX Empathy

Best story of demonstrating empathy in customer experience

Award finalists

  • Alcon
  • NSW Department of Communities and Justice
  • Service NSW

Award winner

Homecaremedical cia
globe internet

CX Globetrotter

Best global rollout of Genesys

Award winner

Techstyle full
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CX Innovator

Best innovation success story

Award finalists

  • OCBC NISP
  • TechStyle Fashion Group

Award winner

Vodafone new logo
Eye visible

CX Mover

Best success story of moving to the cloud

Award finalists

  • Beyond Bank
  • Fonterra
  • NSW Department of Communities and Justice

Award winner

Aioinissaydowainsurance
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CX Sales and Marketing Performer

Best sales and marketing success story

  • iSelect
  • OCBC NISP

Award winner

Affinbank cia
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CX Team Mobilizer

Best team productivity success story

Award finalists

  • Deakin University
  • Fonterra
  • Ethiopian Airlines

Award winner

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Eligibility and Criteria

Eligibility and Criteria

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Terms and conditions

Terms and conditions

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