2021 Genesys
Customer Innovation
Award Winners and Finalists

The following organizations are the category winners and finalists for the 2021 Genesys Customer Innovation Awards. Out of all the nominations we received, these customers’ stories excelled for their chosen category.

Nominations were received from organizations around the globe. Eight awards were given in five categories that each include a variety of criteria, including:

  • Creating custom capabilities that enhance customer or employee experiences
  • Implementing cutting-edge innovation
  • Successful implementation of Genesys solutions with achievement of rapid results
  • Greatest transformation with cloud technology
  • Ability to demonstrate empathy to customers
  • Leveraging Genesys tools to increase team productivity

Congratulations to our 2021 Customer Innovation Award winners and finalists!

Genesys 2021 Customer Innovation Award Winners and Finalists

process

CX Creator

Best customization success story

Award finalists

  • Digicall Assist
  • Discovery Health

Award winner

Company nurse logo copy
heart

CX Empathy

Best story to demonstrate empathy in customer experience

Award finalists

  • Missouri Department of Social Services, Children’s Division — Child Abuse and Neglect Hotline
  • The Co-op Group
  • TELUS Communications Inc.

Award winner

Service nsw logo
light bulb

CX Innovator

Best innovation success story

Award finalists

  • DenizBank Financial Services Group
  • Probe Group

Award winner

Woolworths
Journey

CX Mover (Partner Implementation)

Best cloud implementation success story

Award finalists

  • Deutsche Glasfser and Damovo
  • MultiChoice and Altron
  • Victorian Department of Health and Telstra

Award winner

Kiwibank logo
Spark
Journey

CX Mover (PS Implementation)

Best cloud implementation success story

Award finalists

  • Anonymous technology company
  • FMG

Award winner

Xerox
Journey

CX Mover (Self Implementation)

Best cloud implementation success story

Award finalists

  • Koch Industries
  • Utility Warehouse

Award winner

Rrh logo
handshake

CX Team Mobilizer

Best team productivity success story

Award finalists

  • FirstCare
  • Super SA

Award winner

Phs logo
Eligibility and Criteria

Eligibility and Criteria

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Terms and conditions

Terms and conditions

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