2019 Genesys
Customer Innovation
Award Winners and Finalists

The following organizations are the category winners and finalists for the annual Customer Innovation Awards in 2019. Congratulations to these customers whose stories excelled for their chosen category.

Nominations were received from organizations across Asia Pacific, Latin America, North America, Europe, Africa and the Middle East. Nine awards were given in seven categories that each include a variety of criteria, including:

  • Successful implementation of Genesys solutions with achievement of rapid results
  • Establishment of global customer experience presence with round-the-clock capabilities
  • Evolution of customer experience strategy to be future-proof and purpose-built as part of a digital transformation initiative
  • Leveraging Genesys tools to increase team productivity
  • Utilization of Genesys technologies to increase sales and conversions

Congratulations to our 2019 Customer Innovation award winners and finalists!

Genesys 2019 Customer Innovation Award Winners and Finalists

rocket

The CX Game Changer

Best story of making a difference with customer experience technology

Award finalists

  • Crisis Services Canada
  • MyBudget

Award winner

Homecaremedical cia
globe internet

The CX Globetrotter

Best global rollout of Genesys

Award finalist

  • Africa’s leading broadcasting and entertainment provider

Award winner

Microsoft cia
light bulb

The CX Innovator

Best omnichannel customer success story

Award finalists

  • Affin Bank Berhad
  • Nordea Bank

Award winner

Swisscom cia
Automated Routing

The CX Mover (small)

Best implementation: time to achieve value

Award finalists

  • Company Nurse
  • Gaitame.Com Co., Ltd.

Award winner

Lowell cia
Automated Routing

The CX Mover (mid-sized)

Best implementation: time to achieve value

Award finalists

  • ATB Financial
  • O’Brien Glass

Award winner

3 cia
Automated Routing

The CX Mover (large)

Best implementation: time to achieve value

Award finalists

  • Danke Apartment
  • Tongcheng-Elong Holding Co.

Award winner

Cocacola cia
Graph bar marketing sales outlined

The CX Sales and Marketing Performer

Best sales and marketing success story

Award winner

Affinbank cia
handshake

The CX Team Player

Best team productivity success story

Award finalists

  • Allied Solutions, LLC
  • Teachers Mutual Bank Limited

Award winner

Tokio cia
Eye visible

The CX Visionary

Best success story of switching to Genesys from another platform

Award finalists

  • ATB Financial
  • Coca-Cola Business Services North America LLC
  • Fair Work Ombudsman
  • O’Brien Glass
  • ThedaCare

Award winner

Whirlpoolcorp 2017logo 3d b
Eligibility and Criteria

Eligibility and Criteria

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