2023 Genesys
Customer Innovation
Award Winners and Finalists

The following organizations are the category winners and finalists for the 2023 Genesys Customer Innovation Awards. Out of all the nominations we received, these customers’ stories excelled for their chosen category.

Nominations were received from organizations around the globe. Eight awards were given in four categories that each include a variety of criteria, including:

  • Creating custom capabilities that enhance customer or employee experiences
  • Implementing cutting-edge innovation
  • Successful implementation of Genesys solutions with the achievement of rapid results
  • Greatest transformation with cloud technology
  • Leveraging Genesys tools to increase employee and team productivity

Congratulations to our 2023 Customer Innovation Award winners and finalists!

Genesys 2023 Customer Innovation Award Winners and Finalists

CX Achiever

Most innovative CX and EX strategy

Award finalists

  • Canteen Australia
  • Coca-Cola Europacific Partners

Award winner

 

Aeromexico logo

CX Innovator (Small and Mid-Size)

Most successful innovation

Award finalists

  • Alberta Motor Association
  • National Domestic Violence Hotline

Award winner

 

Somerset council x300

CX Innovator (Enterprise)

Most successful innovation

Award finalists

  • Missouri Department of Social Services
  • Pfizer

Award winner

 

Bac credomatic 2

CX Mover (Partner Implementation)

Best cloud implementation

Award finalists

  • APM and Customer Driven
  • Esri, Inc. and TTEC Digital
  • Mountain Warehouse and Kerv Experience

Award winners

 

Siemens healthineers logo x250
Cognizant logo

CX Mover (PS Implementation)

Best cloud implementation

Award finalists

  • DocuSign
  • Presbyterian Healthcare Services
  • Voya Financial

Award winner

 

Thomson Reuters Holdings

CX Mover (Self Implementation)

Best cloud implementation

Award finalists

  • BPO Division of NTT
  • TRANZACT

Award winner

 

Unisys x300

EX Mobilizer

Best example of optimizing and improving team engagement

Award finalists

  • GSG
  • Western Governors University

Award winner

 

Adapthealthx300
Eligibility and Criteria

Eligibility and Criteria

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Terms and conditions

Terms and conditions

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