For two decades, the Genesys Orchestrators Innovation Awards have celebrated bold organizations that continuously push the boundaries of what’s possible in customer experience (CX) and employee experience (EX). These visionaries not only transform how their organizations engage with customers and empower employees, but they also set the bar for their entire industry.
Out of a remarkable, and global, field of contenders, we are proud to unveil 12 outstanding winners across seven categories. Each has demonstrated measurable success in reimagining and delivering exceptional CX and EX using the Genesys Cloud™ platform.
Congratulations to the Genesys 2025 Orchestrators Innovation Awards winners
They truly are the best of the best. Their achievements inspire us all to aim higher and deliver experiences that matter.
AI Innovator of the Year
Most robust, effective use of Genesys Cloud AI across CX and EX
(Story coming soon)
Level Up, Self/Professional services implementation
Best example of an organization upleveling its experiences and future-proofing its business by harnessing automation and AI as part of a digital transformation
(Story coming soon)
Level Up, Partner implementation
Best example of an organization upleveling its experiences and future-proofing its business by harnessing automation and AI as part of a digital transformation
(Story coming soon)
EX Optimizer
Best example of optimizing and improving the employee experience with solutions such as (but not limited to) copilots and workforce engagement management
(Story coming soon)
Humanitarian Impact (tie)
Best example of a nonprofit/charitable organization serving humanity using Genesys Cloud
(Story coming soon)
Sustainability Impact
Best example of an organization using Genesys Cloud to help achieve its sustainability goals
(Story coming soon)
