2018 Genesys Customer Innovation Award Winners

Genesys is delighted to announce the following companies as the category winners for the annual Customer Innovation Awards. Congratulations to these customers whose stories shone through for their chosen category. Please look out for them around CX18 and be sure to stop them and ask about their story. Could you be a winner in 2019?

Innovators from Around the Globe

Nominations were received from companies across Asia Pacific, Latin America, North America, Europe, Africa and the Middle East. Awards are given in five categories that each include a variety of criteria, including:

  • Established global CX presence with follow-the-sun capabilities
  • Deployed omnichannel solutions, enabling multimodality for all customer touchpoints
  • Evolved CX strategy to be future-proof and purpose-built as part of a digital transformation initiative

Genesys 2018 Customer Innovation Award Winners


CX Globetrotter

Best Global Rollout of the Genesys CX Platform

Emirates Airline


CX Innovator

Best Omnichannel Customer Success Story

Bradesco Next


CX Visionary

Best Success Story of Switching to Genesys from Another Platform

Heineken Mexico


CX Mover

Best Cloud Customer Migration and/or Deployment

Westpac New Zealand


CX Pioneer

Best New Customer – Breaking Silos with a Fast Deployment

(Small) – Affinbank Berhad

(Mid-sized) – QuinStreet

(Large) – VIPKID