Genesys Cloud is a leading cloud contact center solution

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108% improvement in call answer rate in first two weeks – The City of Clearwater
$1 million savings – Coca-Cola Bottlers’ Sales and Services
25% productivity gain with asynchronous web messaging – Rabobank

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Real customers, real results

Genesys delivers a powerful set of digital, AI, journey analytics, customer engagement and workforce management capabilities — all from one unified platform.

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50%

savings in TCO

97%

first-response resolution

31%

fewer abandoned calls

30%

increase in productivity

Recommendations you can trust

Analysts and users agree — Genesys is a leader

Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.

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Gartner^® Magic Quadrant™ for 2024 Contact Center as a Service

Genesys named a Leader in Contact Center as a Service (CCaaS) solutions

The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report

Genesys named a Leader by Forrester in CCaaS

Real users share their experiences

Genesys makes it easy to create exceptional experiences.

“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

Grayton E. Koenig
National Solutions Consultant
Voxai

“Genesys Cloud CX is a highly integrated and configurable platform. So if you are looking for something easy to install, configure to your needs, scalable and sustainable for growth, this product is packed with current and ever-growing features and a competitive price.”

Dale Paustian
VP Customer Service
AMC Health

“Genesys Cloud CX: A powerful, scalable Solution for Optimizing Customer Experience.”

IT, Insurance

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