THE AI CUSTOMER EXPERIENCE PLATFORM FOR THE ENTERPRISE
Orchestrate better experiences with AI that knows what your customers want — and how your business works.
Genesys helps the world’s biggest brands earn and keep it.
Orchestrate your human and AI workforce around what matters most. Your customers.
25+
years of history
8,000+
total customers
100+
countries served
7B+
conversations supported quarterly1
54
days to customer go-live on average1
30+
compliance certifications
1 As of Q3 FY 2026
AI is rewriting how we measure customer experience. Learn the metrics that connect customer happiness to the bottom line.
TRENDING TOPICS
ANALYST REPORTS
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2025 Gartner® Critical Capabilities for Contact Center as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
IDC MarketScape: Worldwide General Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment
Genesys named a general purpose conversational AI Leader by IDC MarketScape
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
