The CX+AI Event of the year
A complimentary* event for customer experience (CX) leaders who are ready to deliver smarter, more connected experiences
*Attendance is guaranteed on a first-come, first-served basis
Be on the lookout for a confirmation email. We’ll also share updates and additional information via email as the event approaches.
Why attend?
Learn from industry leaders and peers
Xperience on Tour Toronto unites visionaries, experts and industry pioneers to explore AI-Powered Experience Orchestration.
Explore many sessions and interactive experiences
This one-day conference will deliver bold ideas, real-world AI use cases and strategies for transforming customer experiences with empathy, efficiency and innovation.
Network with colleagues and experts
Meet face-to-face and build meaningful connections with those influencing, innovating and changing the CX industry.
See the future of CX and AI firsthand
From dynamic sessions to vibrant community moments, gain exclusive perspectives and practical takeaways that bring the future of CX and AI to life.
Explore the dynamic lineup of sessions and experiences we have in store for you.
8:00 AM – 9:00 AM
Visit the registration desk to pick up your badge, then head into Orchestrators Hall to enjoy breakfast and connect with sponsors.
9:00 AM – 9:15 AM
We’ll kick off the day and hear news about Genesys in Canada.
9:15 AM – 9:35 AM
Join us as we unveil how Genesys is leading the charge with agentic AI — empowering you to deliver extraordinary experiences for both your customers and employees. Discover our bold vision and strategic roadmap to agentic AI, through the groundbreaking Levels of AI-Powered Experience Orchestration.
9:35 AM – 10:00 AM
The next era of customer experience won’t be shaped by automation alone, but by autonomy. In this keynote, we demystify the promise of agentic AI and showcase how Genesys Cloud is redefining customer experience through a new wave of AI innovation powered by agentic AI.
10:00 AM – 10:30 AM
Attend a moderated fireside chat highlighting customer perspectives and real-world success stories, delivered through two individual conversations with two different customers.
10:30 AM – 11:00 AM
The next evolution of the customer experience ecosystem won’t be powered by more APIs — it will be powered by autonomous AI agents. In this session, we’ll examine how agentic AI is redefining how enterprise systems connect and collaborate. Instead of relying on rigid, predefined integrations, AI agents will enable dynamic, intent-driven interactions between platforms, allowing systems to communicate, adapt and coordinate in real time. This shift will streamline orchestration, reduce integration overhead and create a more agile, responsive CX infrastructure. Join us to explore what this means for CX architecture, data flow and the new paradigm of machine-to-machine communication in an AI-first enterprise.
11:00 AM – 11:30 AM
Attend a featured session led by one of our valued partners.
11:30 AM – 12:30 PM
11:45 AM – 12:15 PM
Artificial intelligence is transforming the way customer experience teams operate. As the experience economy accelerates and emerging technologies evolve quickly, leaders must rethink how to drive efficiency, engagement and customer satisfaction. In this session, we’ll explore the impact of AI on frontline operations, workforce dynamics and customer expectations. Walk away with actionable insights and strategic best practices to future-proof your organization and lead with confidence in the new era of work.
12:30 PM – 1:30 PM
12:45 PM – 1:15 PM
In this session, we’ll explore the agentic AI themes delivered in the keynote sessions. You’ll gain recommendations on the best way to prepare for agentic AI, identify the initial use cases and build a business case.
1:30 PM – 2:15 PM
During this time you’ll be able to select the breakout session that best aligns with your role and interests. Additional details about each session will be shared soon.
2:25 PM – 3:10 PM
During this time you’ll be able to select the breakout session that best aligns with your role and interests. Additional details about each session will be shared soon.
3:20 PM – 3:50 PM
Join a customer-led session that brings the day’s themes together through a real-world perspective. In a stand-and-deliver keynote or fireside chat format, a customer will share their journey, key lessons learned and how they continue to evolve as a Genesys Orchestrator.
3:50 PM – 4:00 PM
We’ll bring the day to a close with final reflections and takeaways.
4:00 PM – 5:00 PM
Reflect on the day’s highlights, connect with peers and share key learnings.
*agenda is subject to change
COMING SOON
Our distinguished speaker roster will be unveiled soon, featuring influential voices at the forefront of Genesys and the industry.
COMING SOON
Strategic partnerships are being finalized with exceptional brands and will be announced soon.
No, this event is free to attend, guaranteed on a first-come, first-served basis.
This event is designed for everyone. Whether you’re in IT, Operations, Data and Analytics, Marketing or a business owner, this event’s for you.
No, transportation and accommodations are not covered for this event.
Valet is available for $55.00 CAD. There are also several convenient parking options near Hilton Toronto, including both public garages and the ability to reserve spots in advance through services, such as Parking.com, BestParking and SpotHero.
Yes, sponsorships are currently available. Please email Alexis Sleet at alexis.sleet@genesys.com for more information.
Please email Ashley Fredericks at ashley.fredericks@genesys.com.
