Immersive virtual workshop
Pinpoint CX modernization opportunities and leave with actionable guidance tailored to your organization
October 7, 2026 at 12 p.m. ET/ 9 a.m. PT
Event capacity: 45 attendees
From order and booking updates to seamless purchase, booking and rebooking journeys
From returns, refunds and cancellations to proactive service recovery and stay exception management journeys
From loyalty and subscription inquiries to personalized loyalty and subscription experiences supported by human and AI expertise
Join industry peers and Genesys experts virtually for a 90-minute immersive workshop, where you’ll explore how AI-powered orchestration helps retail businesses transform everyday customer interactions into seamless, proactive experiences that drive efficiency, loyalty and growth.
Through interactive discussions and live demonstrations, you’ll explore common customer experience challenges, see how AI-powered capabilities can address them and understand the potential impact to help define practical next steps for your organization.
Leave with the insights needed to define an actionable roadmap tailored to your organization’s goals.
Welcome & workshop overview
Retail CX and EX challenges
Prioritizing modernization opportunities
AI-powered solutions in action
Quantifying business value
Your modernization path forward
Interactive learning with immediate application
Participants will identify modernization opportunities and leave with practical next steps you can apply immediately within your organization.
Walk through use cases aligned to your business goals
See high-impact AI and transformation use cases tailored to the retail industry and aligned to strategic priorities, customer experience goals and operational objectives.
Learn alongside industry peers
Collaborate with CX peers in an interactive, guided virtual workshop environment to share perspectives, discuss common challenges and gain insight on proven strategies for modernization and AI adoption.
