Immersive virtual workshop
Pinpoint CX modernization opportunities and leave with actionable guidance tailored to your organization
October 14, 2026 at 12 p.m. EST/ 9 a.m. PST
Event capacity: 45 attendees
From application and status checks to connected end-to-end case management
From appointment scheduling and document requests to seamless benefits and program enrollment journeys
From permit, licensing and payment inquiries to automated registration, licensing and renewal experiences
Join industry peers and Genesys experts virtually for a 90-minute immersive workshop, where you’ll explore how AI-powered orchestration helps the public sector transform everyday customer interactions into seamless, proactive experiences that drive efficiency, loyalty and growth.
Through interactive discussions and live demonstrations, you’ll explore common customer experience challenges, see how AI-powered capabilities can address them and understand the potential impact to help define practical next steps for your organization.
Leave with the insights needed to define an actionable roadmap tailored to your organization’s goals.
Welcome & workshop overview
Public Sector CX and EX challenges
Prioritizing modernization opportunities
AI-powered solutions in action
Quantifying business value
Your modernization path forward
Interactive learning with immediate application
Participants will identify modernization opportunities and leave with practical next steps you can apply immediately within your organization.
Walkthrough use cases aligned to your business goals
See high-impact AI and transformation use cases tailored to the public sector and aligned to strategic priorities, customer experience goals and operational objectives.
Learn alongside industry peers
Collaborate with industry peers in an interactive, guided virtual workshop environment to share perspectives, discuss common challenges and gain insight on proven strategies for modernization and AI adoption.
