Considerations for Avaya customers

Moving onwards and upwards

Modern contact center solutions to power modern contact centers

What’s next for your contact center?

Migrating to a cloud contact center solution is a necessity – especially for Avaya customers today.

Resilience, agility and innovation are no longer optional. They’re table stakes in the ever-changing experience economy. And they’re only possible with a next-generation Contact Center as a Service (CCaaS) solution.

In this video, industry experts join Genesys to provide insights for choosing the right solution and migrating with confidence. You’ll hear from Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics; and Robert Lee Harris, President of Communications at Advantage, Inc.; on how to migrate to a next-gen CCaaS solution. They’ll also explore what you should look for in a contact center vendor.

Watch now to get the answers you need to these essential questions:

  • What is the first step Avaya customers — or anyone on a legacy on-premises solution — should take when looking to migrate?
  • What are the critical requirements for choosing my next contact center vendor?
  • What key capabilities make Genesys a proven, future-proof customer experience (CX) platform?

There’s a lot to consider with a cloud migration. Watch this expert panel to get the guidance and insights necessary to make the right investment — and secure your CX future.

Meet the Speakers

Sheila headshot

Sheila McGee-Smith
President & Principal Analyst at McGee-Smith Analytics

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Robert Lee Harris
President of Communications Advantage, Inc

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Craig Downing
Vice President of Marketing at Genesys