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Healthcare
Create secure, connected patient experiences at every touchpoint.
Considerations for Avaya customers
What’s next for your contact center?
Migrating to a cloud contact center solution is a necessity – especially for Avaya customers today.
Resilience, agility and innovation are no longer optional. They’re table stakes in the ever-changing experience economy. And they’re only possible with a next-generation Contact Center as a Service (CCaaS) solution.
In this video, industry experts join Genesys to provide insights for choosing the right solution and migrating with confidence. You’ll hear from Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics; and Robert Lee Harris, President of Communications at Advantage, Inc.; on how to migrate to a next-gen CCaaS solution. They’ll also explore what you should look for in a contact center vendor.
Watch now to get the answers you need to these essential questions:
There’s a lot to consider with a cloud migration. Watch this expert panel to get the guidance and insights necessary to make the right investment — and secure your CX future.
Sheila McGee-Smith
President & Principal Analyst at McGee-Smith Analytics
Robert Lee Harris
President of Communications Advantage, Inc
Craig Downing
Vice President of Marketing at Genesys
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
