AI Has Changed Customer Expectations. Now What?

AI has changed what customers expect. Now, 92% of consumers want every organization to match the best experience they’ve ever had — anywhere. CX leaders feel the pressure: 86% expect AI is likely to be in nearly every interaction by 2029, yet adoption isn’t translating into outcomes. 

Join us July 29, 2026 at 12:00 pm EST as we unpack the new 2026 State of Customer Experience report.

You’ll learn: 

• What customers expect from CX in the AI era — and how it changed this year 

• Where AI investment is delivering value — and where it’s stalling 

• What leading organizations are doing differently 

Duration: 45 min.

Meet the Speakers