AGID translates as the Agency for Digital Italy. The certification confirms that Genesys Cloud meets the requirements for Italy Public Sector service delivery based on a number of factors including security, technical design, service delivery and cost.

The AgID Cloud Marketplace is the platform that exhibits the services and infrastructures qualified by AgID in accordance with the provisions of AgID Circulars no. 2 and 3 of 9 April 2018. Within the Cloud Marketplace it is possible to view the technical data sheet of each service.

Certification type

Application and management of security controls


Government and Public sector

Territorial applicability/relevance



Genesys Cloud