AGID | Genesys

AGID

AGID translates as the Agency for Digital Italy. The certification confirms that Genesys Cloud meets the requirements for Italy Public Sector service delivery based on a number of factors including security, technical design, service delivery and cost.

The AgID Cloud Marketplace is the platform that exhibits the services and infrastructures qualified by AgID in accordance with the provisions of AgID Circulars no. 2 and 3 of 9 April 2018. Within the Cloud Marketplace it is possible to view the technical data sheet of each service.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.