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US Contact Center Verticals: Retail

In retail it’s all about keeping your customers happy.  Increasingly, this means integrating web chat, chat agents, and proactive outbound customer service through emails, calls or SMS, to improve customer satisfaction.

See how your efforts stack up in the latest US Contact Center Verticals: Report.  Leveraging data from multiple large-scale surveys of retail contact centers in the US, this study takes an in-depth look at operations and trends.

Download the ContactBabel report and learn:

  • Trends in size, structure, and growth of retail contact centers
  • Contact center within the retail sector benchmarked against the larger contact center industry
  • Technology adoption trends within retail call centers

Download the research report

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