Ebook

Improve CX and contact center performance in health insurance

Eliminate blind spots and improve experiences across your enterprise

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In many contact centers, channel-specific metrics and siloed data create blind spots that leave leaders scrambling to find answers. With such a limited view, it becomes nearly impossible to quantify your impact on member experience and business outcomes.

Contact center leaders are adopting a journey-based approach to eliminate silos and increase visibility. Download this ebook and explore three ways you can improve measurement and optimize member experiences.

You’ll learn:

Why and how customer journeys transform performance measurement
How to connect member interactions to business outcomes
Three steps to improve contact center measurement

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.