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Genesys Cloud CX solution leads in Info-Tech CaaS Quadrant report

Info-Tech Research Group has ranked the Genesys Cloud CXTM solution high in several categories in its Contact Center as a Service (CCaaS) Quadrant report. Genesys ranks first in multiple “Vendor Capability Satisfaction” and “Product Feature Satisfaction” categories, including:

  • Ease of implementation
  • Quality of features
  • Business value created

This report delivers a deep analysis and understanding of customers’ knowledge and honest feedback on Genesys, including high-level Genesys users’ sentiments toward the client-vendor relationship and product effectiveness.

Download the report now to see all categories and learn why Genesys Cloud CX software is a leading CCaaS solution.

Info-Tech Research Group is a full-service professional IT research firm that collects data from software buyers to provide information for those buyers to make better-informed, data-driven purchasing decisions.

Download the report

Genesys data quadrant report ccaas