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Genesys and AWS:

The Four Phases of Preparing for CX Evolution

Whether you’ve started your migration to the cloud or it’s all new for you, we’ve broken down the process to give you a clear path forward.

With the power of the Genesys Cloud CX™ platform, built and hosted on Amazon Web Services, you have a strong team of subject matter experts in Contact Center as a Service, customer experience (CX), cloud security, infrastructure, machine learning and generative AI. Tap into our global alliance for advice and to get best practices to evolve your CX strategy.

This guide is designed to help you:

  • Break through barriers
  • Plan your roadmap
  • Gain consensus
  • Build your business case