Customer interview

Alight Solutions

A story of a seamless transition from Genesys Engage on-premises to Genesys Cloud

I would like someone to reach out to me

Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Because of the complex nature of its business and technology environment, Alight Solutions made the change from the Genesys Engage^TM on-premises solution to the Genesys Cloud^TM platform, with the help of Genesys Professional Services.

The reason for the move: a lack of “single window view” into the customer journey for 3,000-plus Alight agents. Genesys Cloud provided a comprehensive view and unified experience.

Customer story highlights

Retired 10 legacy systems
In partnership with Genesys, Alight completed eight customizations
Achieved a 40% savings in IT and partner costs
Accelerated new-hire onboarding
Consolidated disaster recovery and business continuity into a single plan

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.