Customer interview

Alight Solutions

A story of a seamless transition from Genesys Engage on-premises to Genesys Cloud

Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Because of the complex nature of its business and technology environment, Alight Solutions made the change from the Genesys EngageTM on-premises solution to the Genesys CloudTM platform, with the help of Genesys Professional Services.

The reason for the move: a lack of “single window view” into the customer journey for 3,000-plus Alight agents. Genesys Cloud provided a comprehensive view and unified experience.

Customer story highlights

  • Retired 10 legacy systems
  • In partnership with Genesys, Alight completed eight customizations
  • Achieved a 40% savings in IT and partner costs
  • Accelerated new-hire onboarding
  • Consolidated disaster recovery and business continuity into a single plan