ContactBabel Report

US Contact Center Verticals: Healthcare

“US Contact Center Verticals: Healthcare” report looks at the structure, growth, technology, HR and commercial issues found in contact centers within the US healthcare sector, which includes pharmaceuticals, dental and medical plans, hospitals and PPACA. It does not include any data or analysis from offshore contact center operations.

The report contains data from multiple large-scale surveys of hundreds of US contact centers, and is the definitive study of this vertical market’s customer contact operations.

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