Customer experience focused topics in bite-size segments

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Latest Episode

S4 Ep. 5 Best practices for using chatbots to enhance the customer journey

October 4, 2023

Even as consumers’ use of bots increases, their satisfaction with the experience has declined. In fact, consumers are less...

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About the Show

About the Show – Tech Talks in Twenty

April 28, 2020

Tech Talks in Twenty is a new Genesys podcast series that focuses on the topics that our prospects and customers want to hear...

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