Monthly Demo

See Genesys Cloud in action: Salesforce Integrations

On-Demand Webinar

Give your agents the CRM database information they need to serve your customers – without having to move between applications. Eliminate the time spent changing from one application to another during an interaction that frustrates customers and puts you and your agents in a tough spot.

With the Genesys Cloud^TM solution, you can easily integrate with third-party applications like Salesforce so agents can reference customer information in the middle of an interaction — without leaving the platform.

During the July Genesys Cloud demo, learn more about the Salesforce integration, including:

How to embed Genesys Cloud into Salesforce
Screen-pop cases based on an IVR selection
Logging new records into Salesforce or combining them with existing records
Creating cases upon receipt of a customer email
How to integrate with Salesforce Einstein (AI) for keyword FAQs from webchat interactions

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Meet the Speaker

Brad Forsythe
Senior Strategic Sales Consultant
Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.