CX your way

Create one-of-a-kind experiences that delight your customers, engage your employees and position your company for what’s next. Deployable on any cloud, Genesys Multicloud CX™ is a future-proof solution that adapts to your unique ecosystem.

Digital

Digital channels are no longer optional when it comes to customer engagement. Meet customers on their channel of choice — whether it’s a text, web chat, email, messaging app or social media.

  • Select the package that’s right for you
  • Empower agents with an integrated desktop
  • Get monthly pricing per user

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Voice

Voice is foundational to customer engagement — whether it’s an inbound service call or proactive outbound. Genesys Multicloud CX voice services:

  • Include self-service, inbound and outbound
  • Offer endless scalability
  • Provide global reach
  • Feature monthly pricing per user

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Workforce optimization

From scheduling to customer surveys, workforce engagement applications are part of the native all-in-one Genesys Multicloud CX portfolio.

  • Get recording, quality, WFM, and speech and text analytics
  • Select the package that’s right for you
  • Get monthly pricing per user

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Integrations

Genesys Multicloud CX fits into your CX ecosystem — not the other way around. Integrate everything into your environment with prebuilt adapters and REST APIs.

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A simplified way to purchase

Genesys Multicloud CX is a full-featured omnichannel solution with best-in-class integrations that unifies voice and digital channels, self-service, and work items. With Genesys Choice, the new simplified, bundled packaging makes it easier to understand and faster to consume.

Voice 1
Voice 2
Add-ons
Note: Voice, Digital and WFO are priced per user. Add-ons and adapters are priced per transaction or annually.

Pick your bundle — and get the rest

Every Genesys Multicloud CX solution includes the agent desktop with APIs for customization, routing engine, all supervisor functionality, softphone (client or in-browser WebRTC), real-time and historical reporting, plus dual-region redundancy.

Explore all Genesys Multicloud CX can do

Get started with Genesys Multicloud CX

Genesys Multicloud CX enables conversations across digital and voice channels in an easy, unified interface.

Discover how your company can reduce complexity with a single annual spend commitment that lets you flexibly use any capability within your Genesys platform.