COVID-19 impact. Information here

The world has changed. Now is the moment to move to the cloud.

Join hundreds of other Genesys customers.

Clouds hero

You’re in the perfect place to get where you need to go

There are many benefits of moving your contact center to the cloud. And when you’ve invested in a Genesys solution, moving to the cloud won’t feel like starting over.

With a methodology and automation tools born from hundreds of customer cloud contact center transformations over the years, we can move you from your current Genesys platform to the cloud quickly. You can quickly and easily get to the contact center platform of the future.

Move in phases for higher velocity

Start by launching your new cloud contact center with a core set of strategic functions. Then plug in additional features in waves. This lets your organization evolve in smooth, speedy phases.

Walk

Start with the basics. Deploy your organizational configuration, along with voice, call routing and recording.

Run

Bring in digital channels like chat, email and SMS. Quality management is another great addition during this phase.

Fly

Activate features like workforce management and outbound dialing to round out your solution.

Use this opportunity to innovate

Moving to the cloud is like taking a leap into the future. You’ll need to broaden your thinking and look further than replacing like-for-like functionality. Now is the time to rethink and refresh your entire customer experience strategy.

Routing strategies

Streamline business rules to take advantage of the latest capabilities.

Self-service applications

Enhance your current applications with voicebots, chatbots and automation.

Reporting

Gain a thorough understanding of your current KPIs and how you’ll access those in the cloud. And learn about metrics other organizations use to optimize their customer experiences.

Let's build your journey to the cloud together

In a series of three workshops, we'll define success and how to get there.

Small business contact center solutions

Business workshop

  • Define your vision in terms of use cases
  • Analyze gaps between current and future
  • Prioritize functionality for a phased rollout
Dev

Technical workshop

  • Collect all architecture requirements
  • Understand integrations and customizations
  • Establish deployment timelines
Coins money

Financial workshop

  • Calculate ROI and TCO for the next 3–5 years
  • Analyze the benefits of use-case implementation
Gartner white svg

Genesys named a Leader in Gartner
2020 Magic Quadrant for CCaaS

Placed furthest for Completeness of Vision

Gartner quadrant ccaas shot

Take advantage of our automation tools

Automate much of the technical work and reduce transition time from weeks to days.

Ethics and compliance

Review designs as you progress

Automate steps from discovery to building. At each step, you’ll receive functional documentation to validate completeness.

Interaction process automation

Use your original configuration

Extract the configuration from your current Genesys platform and import it directly into your new Genesys Cloud solution.

People male

Leverage a use case methodology

Move using a process built on predictable, repeatable and reliable use cases.

"We wanted to work with Genesys because we wanted to be in the cloud. But more than that, we wanted a partner — not a vendor."

David Bradshaw

Vice President, ATB Client Care

ATB Financial

Expert advisement to guide your move

You won’t have to manage this change alone. Our experts are available to help you at every step.

Expert guidance throughout

You aren’t alone. We’re with you all the way. From the start, you’ll have access to success management experts who will guide you through onboarding, training and goal tracking. After the initial transformation, you’ll receive a regular cadence of contact throughout the rest of your cloud ownership.

Preparing for change

Transforming your contact center can feel daunting. But it doesn’t have to be. We offer service engagements to help you identify and address any gaps in your readiness. Whether you need to align stakeholders, assign key responsibilities or review your technical strategy, we’ll make sure nothing gets in the way of the implementation. Our experts are standing by.

Resources

Resource thumb adoption resources

Adoption resources

Resource thumb platforms and solutions

Platforms and solutions

Resource thumb benefits of cloud

Benefits of moving to the cloud

Resource thumb cloud success stories

See how others have evolved their contact centers

Get your cloud transformation blueprint

Every successful move to the cloud begins with a solid plan. Take the first step in creating yours today.

Architects working on blueprint on office

Genesys ChatLive Assistance
Close Widget

Genesys ChatLive Assistance