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Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 888-GENESYS
(436-3797)
International: +1 650 466-1100
Fax: +1 650 466-1260
1302 El Camino Real, Suite 300, Menlo Park CA, 94025
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Customer Support Portal
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Genesys Knowledge Network
Use this all-in-one access point to find links to resources that improve your Genesys experience.
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Scheduling refers to the process of assigning shifts and work hours to employees to ensure that there are enough resources available to meet customer demand while adhering to labor laws and employee preferences.
