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US: 888-GENESYS
(436-3797)
International: +1 650 466-1100
Fax: +1 650 466-1260
1302 El Camino Real, Suite 300, Menlo Park CA, 94025
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Customer Support Portal
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Genesys Knowledge Network
Use this all-in-one access point to find links to resources that improve your Genesys experience.
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Multi-skill scheduling involves assigning agents with a variety of skills to handle different types of tasks. This approach ensures that the workforce can address a broader range of customer needs and improve overall efficiency.
