Xperience: Highlights from CX+AI Event of 2026
Highlights from CX+AI Event of 2026
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Copilot

In the context of AI and contact center software, copilot is a general term for an AI assistant that supports various roles (agents, supervisors and admins) by providing real-time assistance, insights and automation capabilities. It enhances decision-making, productivity and customer experiences through intelligent recommendations and actions.