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What is a private branch exchange (PBX)

Private branch exchange (PBX) is a private telephone network used within a company. Users can communicate internally (within the company) and externally (outside the company) using different communication channels like VoIP, ISDN or analog.

How Genesys can help

Replacing your legacy PBX system with a modern solution can improve speed, scalability and agility across your entire communications portfolio. Unified communication and collaboration are essential to your business. The demand for omnichannel experience goes beyond customer expectations — your employees also want it.

Collaboration tools give teams access to communication channels from a single application, on any device. Use video, softphone, screen sharing, dynamic and persistent chat channels, rich employee profiles, and document management in one comprehensive solution.

Get the best results with a unified communications platform that combines customer experience management with business communications and collaboration.