What is a Customer Experience Platform?

A customer experience platform is a tool that enables companies or organizations to monitor and manage customer interactions. Customers can interact with a company or organization in a variety of ways, including a phone call, chat, email, messaging/SMS and social media.

Customer experience platform

Contact center infrastructure, available from the cloud or on-premises, that supports the design, orchestration, monitoring, and tuning of customer journeys across voice and digital channels.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Customer experience platform

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Customer journey orchestration

Customer journey analytics

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