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What is are chat messages?

Chat messages are a type of communication that occur over the internet. The most widely known way to use chat messages is on a website that lets you interact with a bot or agent to address a question or concern.

How Genesys can help

People come to your website with a goal in mind, but sometimes they need help finishing the task. Live chat support turns any web page into a real-time conversation. This lets you answer questions quickly and provide extra information, as needed.

Live chat increases the odds of turning prospects into customers. And studies show that it has the highest satisfaction level versus other channels. But to offer its full benefits, chat works best when integrated into your contact center solution. Choose a software that includes webchat as part of your all-in-one application.

Benefits include:

  • Increased conversion rates
  • Improved customer experience
  • Improved employee utilization

Download this ebook to learn how an all-in-one cloud contact center solution lets you engage with your customers.