What are chat messages?

Chat messages are a type of communication that occur over the internet. The most widely known way to use chat messages is on a website that lets you interact with a bot or agent to address a question or concern.

Chat messages

Allows agents and supervisors to communicate during a contact. Reduces hold times and increase first and final contact resolution.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Chat messages

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