Performance management system

A performance management system is a software solution that helps contact center leaders track individual and team performance, pinpoint individual development needs, and improve employee engagement. Through personalized dashboards, gamification and recognition opportunities, performance management systems enable employees to contribute to a culture of continuous improvement.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Performance management system

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Employee performance management

Workforce engagement management

Gamification

Workforce forecasting and scheduling