Start exploring Genesys today
Thank you for your interest
A Genesys representative will be in contact with you shortly.
Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 888-GENESYS
(436-3797)
International: +1 650 466-1100
Fax: +1 650 466-1260
1302 El Camino Real, Suite 300, Menlo Park CA, 94025
Careers
Join an inclusive team that believes in sincerity, fun and supporting each other while defining the future of customer experience.
Customer Support Portal
Submit new support tickets and track existing ones through a single, convenient site.
Genesys Knowledge Network
Use this all-in-one access point to find links to resources that improve your Genesys experience.
Thank you for requesting your demo
A Genesys representative will reach out to you shortly to get it scheduled.
Bring Your Own Short Message Service (BYO SMS) is a feature that allows you to connect your existing SMS provider directly into Genesys Cloud, whether via short message peer-to-peer or Twilio. With BYO SMS, organizations can maintain their current SMS provider relationships while still leveraging the native SMS capabilities of Genesys Cloud. This feature enables the sending and receiving of SMS messages within the platform, ensuring a consistent experience across all digital channels without requiring a provider change.
