Genesys is a global company employing over 6,000 people all striving for the same goal. And while we offer the great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work as we collaborate to create the future of customer experience.
This is your opportunity to not only play to your strengths, but to expand your comfort zone and add new skills. Genesys gives employees the ability to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
We value people and practice empathy. Genesys employees listen and seek to understand before acting. We excel as a team — thinking “Genesys first,” not “me first” — and support decisions we may not agree with. Talent is distributed, work is distributed, decisions are distributed, people are empowered, goals are aligned. There is no finger pointing; instead, we help each other and celebrate successes together as One Genesys.
An organization is only as strong as its values. At Genesys, we work together toward three common goals to deliver exceptional experiences to our customers and our employees.
We demonstrate empathy by cultivating an environment of openness, caring and belonging where we push each other to improve.
We collaborate to achieve shared goals by operating with agility as a cohesive team — One Genesys.
We strive as a team to raise the bar on our performance and focus on creating a positive impact in our ecosystem.
Each Genesys location has its own unique benefits package that our employees can take advantage of. Here are some of the top benefits available to our employees located in the United States.
With open time off, getting away from work is as simple as a conversation with your manager. We give and with available volunteer time off, so you can serve the causes that matter to you most.
Genesys provides a variety of plans to tailor your coverage across medical, dental, vision and telehealth to ensure you have peace of mind about your physical and mental health.
Our employees can work remotely. With supportive tools, team members collaborate in the comfort of their homes. We have offices around the world, but we commit to virtual employment globally.
We all want to continue to grow. Genesys has internal resources for professional development and offers educational reimbursements to help you achieve your short-term and long-term professional goals.
No waiting period or restrictions. The Genesys 401K is as flexible as it gets. We match up to $4000 each year. And with Brightplan, you’ll connect with financial expertise to set yourself up for financial success.
Family matters most. Therefore, Genesys offer up to $20,000 per year for fertility/infertility treatments and $3,500 towards adoption, to reduce the financial burden of growing your family.
At Genesys, we choose behaviors and practices that promote stress management and mental health, such as Free Fridays during the month of August to allow ample opportunity to live your best life.
To ensure you have the time you need to welcome your child, Genesys offers 12 weeks of parental leave with no waiting period, regardless of birth, adoption or fostering.
Our products enable 70 billion interactions every year. Naturally, words like resiliency, security, scalability, and automation are at the heart of every line of code we write and operate.
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In Sales, we work with customers to change the way they conduct business, through our innovations, executions and our industry leading technologies.
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The Professional Services team works side by side with customers to implement our products. They use their technical skills to ensure that the solutions meet the customers’ needs.
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Our Customer Success teams focus on ensuring that our customers use the Genesys products to meet their goals and maximize their return on investment.
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Our Marketing team is focused on expanding the Genesys brand to new markets and communicating the newest features and releases to our potential customers.
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The Genesys IT team is focused on building, maintaining and securing our internal IT infrastructure, to enable our employees around the world to work effectively and efficiently.
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Our finance teams are core to our success. By advising our product, marketing and sales teams on forecasting, accounting and balance sheets, they keep our business on track.
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Our Genesys HR team sets everyone up for success, ensuring all global employees are able to work in a happy and inclusive environment.
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Genesys has a strong internship program as well as a growing associate program for multiple departments. Start your career where you can make a direct impact.
Potential career paths:
4.2
Overall
4.3
Culture & Values
4.3
Work/Life Balance
85%
Recommend to a friend
89%
Approve of CEO
Tony Bates
Genesys CEO
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
