In the news

Q3 - 2024

CX Today | 09/02/2024

Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution
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Solutions Review | 08/30/2024

The Top Questions for Tech Leaders to Ask When Selecting an AI Solution
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TechTarget | 08/29/2024

Salesforce and Genesys discuss CX strategy, coopetition
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CX Today | 08/22/2024

Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
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Intelligent CIO | 08/21/2024

Genesys eyes Canada for growth
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cmm360 | 08/19/2024

Genesys reduces emissions and strengthens AI ethics
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Digital Nation | 08/18/2024

Emerging AI use cases ideas from Western Sydney University
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Digital Nation | 08/18/2024

Sumo Energy lands 12-point increase in customer experience metric
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Call Center Japan | 08/18/2024

Productivity improvement achieved through cloud computing The key is “on-site” idea sharing measures
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Call Center Japan | 08/18/2024

Genesys Cloud Services to hold “Xperience Tokyo 2024” event for user companies
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Sustainability Magazine | 08/15/2024

Genesys: Innovating with AI and Cloud to make CX Sustainable
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Mi3 | 08/15/2024

Genesys report unveils universal and distinctive generational dynamics in Australian and New Zealand customer service
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CX Today | 08/15/2024

Auto Trader: Lessons in Integrating a New CCaaS Platform
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Digital Nation | 08/14/2024

Western Sydney University achieves 65 percent reduction in average call response time
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Digital Nation | 08/12/2024

The importance of The Salvation Army delivering empathy at scale through its call centres
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CXO Today | 08/09/2024

New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year
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Customerfirst | 08/07/2024

Genesys to achieve over 10% emissions reduction by 2024
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Cloudworks | 08/07/2024

Genesys Sustainability Report
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Dynamic Business | 08/07/2024

New Report reveals how to win over customers across generations
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Teletime | 08/07/2024

Personalization is the focus of the new customer experience journey
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Intelligent CIO | 08/06/2024

Genesys achieves more than 10% organic reduction in emissions
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Channel Futures | 08/05/2024

Genesys Channel Partners Aid in ‘Significant Shares of Sales’
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ITR News | 08/05/2024

David Norrie, new senior vice president of marketing at Genesys
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B&T | 08/02/2024

Western Sydney University’s AI Integration: A Model for Government & Higher Education
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IT Daily | 08/01/2024

What companies can learn from the AI ​​​​Act, DORA and GDPR
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Tijuana Informativo | 08/01/2024

The new era of customer experience
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eWeek | 07/31/2024

Generative AI in the Contact Center: Transforming Workflows
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CX Today | 07/24/2024

Agent Assist: Use Cases, Benefits, & Providers
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cmm360 | 07/18/2024

How generic products can be successfully marketed
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CX Today | 07/18/2024

CX All-Stars: Leaders Choose Their Business Heroes
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Forbes | 07/13/2024

AI Is Transforming Frontline Operations: 2 Key Change Management Tips
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The Customer | 07/12/2024

How Generational Dynamics Are Shifting Expectations and Experiences
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CX Today | 07/11/2024

CX All-Stars: Leaders Name Their Biggest Challenges of 2024
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Varindia | 07/08/2024

Ushering in a new era of AI-powered customer experience through Genesys Cloud
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AC News | 07/08/2024

BE8 joins hands with PTT Digital to upgrade call centers, introducing Genesys Cloud CX system to develop comprehensive services
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Diginomica | 07/05/2024

Workplace challenges for the visually-impaired – tech solutions to tackle a rising issue
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Tech Informed | 07/05/2024

Refuge’s contact centre moves to the cloud
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Tech Native | 07/04/2024

How companies should prepare for the EU AI Act and DORA
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Varindia | 07/04/2024

Ushering in a new era of AI-powered customer experience through Genesys Cloud
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AWS | 07/03/2024

Announcing initial services available in the AWS European Sovereign Cloud, backed by the full power of AWS
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Tech World | 07/03/2024

Building AI Experience Orchesteration Beyond Simple Contact Centers
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Hankook Ilbo | 07/03/2024

Will AI Call Centers Replace Human Agents? Not Yet
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Setor Saude | 07/03/2024

Humania and Genesys join forces to guide the patient journey with technology and humanization
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Mi3 | 07/01/2024

Personalisation, productivity, AI: how Western Sydney Uni’s call centre upgrade is helping transform student experiences and get teams to buy into change
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Q2 - 2024

Intelligent CXO | 06/27/2024

How retailers can elevate customer experiences with AI integration
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Customer Magazine | 06/26/2024

Genesys and Lighthouse Works Partner on Contact Center Solution for the Visually Impaired
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Forbes | 06/24/2024

6 Strategies To Alleviate Employees’ Fears Of AI In 2024
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TechGig | 06/23/2024

Exploring role of AI in Contact Centre as a Service industry in India
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CXO Today | 06/22/2024

Genesys and Lighthouse Works Collaborate to Enhance Global Career Opportunities for the Blind and Visually Impaired
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Tech Talks Daily podcast | 06/21/2024

How Technology is Empowering the Visually Impaired With Employment Opportunities
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No Jitter | 06/20/2024

CX Leaders and Data Analytics: Boosting Customer Retention
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CX Today | 06/19/2024

The Forrester Wave for Customer Journey Orchestration Platforms 2024: Top Takeaways
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CXO Today | 06/18/2024

Genesys India’s Avanti Misra discusses key elements of a successful partner model
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Call to Call | 06/18/2024

It’s time for a new era of customer experience
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Marketing Profs | 06/18/2024

How Different Generations Feel About AI-Powered CX Bots
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ARN | 06/18/2024

Genesys honours top APAC SaaS partners
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SiliconANGLE | 06/13/2024

Genesys sets up banks for a future of cloud-based AI assistance
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Fast Company | 06/13/2024

3 ways AI can unlock human potential to build relationships
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CX Today | 06/13/2024

The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)
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CX Today | 06/12/2024

Genesys Secures Its “Largest Ever” Standalone AI Deal, Reveals Significant CCaaS Growth
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DQ Channels | 06/07/2024

Digital Marketing Resources for our Partners – Avanti Misra, Genesys
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Diginomica | 06/05/2024

Genesys Xperience – the genesis of a new Genesys?
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Tech Talks Daily | 06/03/2024

Flying High with AI: Virgin Atlantic’s Customer Service Revolution
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Datanami | 05/29/2024

Three Ways the Human and AI Relationship Will Evolve
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Relation Client Mag | 05/28/2024

Genesys Adds AI Features to Improve Customer Experience
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Call Center Japan | 05/27/2024

Genesys CEO talks about “The Ultimate 1to1”
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CX Today | 05/24/2024

Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence
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Silicon Republic | 05/24/2024

Which companies were named Best Workplaces in Tech 2024?
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Forbes | 05/21/2024

ServiceNow’s Bold Gambit To Become The Platform Of Platforms
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No Jitter | 05/20/2024

The Big Reveal: Genesys AI Experience
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No Jitter | 05/17/2024

No Jitter Roll: Genesys Debuts New AI-powered ‘Xperiences,’ Glue Sports New Threads and Microsoft’s Going Places
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CSM | 05/17/2024

Genesys Research Uncovers Cross-Generational Approval of AI in Customer Service
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CX Scoop | 05/16/2024

What’s New at Genesys?
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CX Today | 05/16/2024

Big CX News
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CX Today | 05/15/2024

Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
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TechTarget | 05/14/2024

Genesys debuts customer service GenAI, journey management
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360 Magazine | 05/14/2024

60% of Americans don’t want to hear AI bots say ‘Sorry’
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Cryptorank | 05/10/2024

New Genesys Report Finds Strong Interest in AI Across Generations
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RetailBiz | 05/08/2024

Transforming retail: AI strategies for enhanced customer engagement and security
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CX Today | 05/07/2024

Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
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Channel Futures | 05/07/2024

Genesys, ServiceNow Target Channel with Joint AI Offer
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Dynamic Business | 05/07/2024

Australian SMEs seek AI to combat customer churn
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TMC Customer | 05/01/2024

Telecom Company Swisscom Adopts Genesys Cloud AI Capabilities
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MarTech | 04/26/2024

Enterprise Customer Experience Management Platforms: A Marketer’s Guide
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CX Focus Magazine | 04/22/2024

Australian businesses are betting on AI in the face of customer churn
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TechTarget | 04/18/2024

Will AI replace customer service reps?
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Dynamic Business | 04/17/2024

Let’s Talk: How to future-proof your business in 2024
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IT Masters Mag | 04/16/2024

Mauricio García-Cepeda, VP and general director for Mexico of Genesys: “The country is eager to consume cloud”
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Relation Client Mag | 04/12/2024

With AI, customer experience faces a new technological dilemma
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Dynamic Business | 04/10/2024

Let’s Talk: How businesses are putting Generative AI to work
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Technology Decisions | 04/10/2024

Making sure your conversational AI measures up
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TechCentral.ie | 04/03/2024

Insight, Genesys take AI research into third phase
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The Medical Republic | 04/03/2024

Genesys patient cloud platform integrates with Epic
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CX Today | 04/01/2024

The Top Contact Center Vendors to Consider in 2024
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CX Today | 04/01/2024

The Top Conversational Intelligence Vendors for 2024
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Q1 - 2024

Channel Futures | 03/26/2024

The Future of Collaboration Technology Requires Data Governance
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CX Today | 03/22/2024

Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
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Líder Empresarial Magazine | 03/22/2024

How to improve the customer experience with Artificial Intelligence?
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CX Network | 03/22/2024

Harnessing advanced chat, custom GPTs and ethical AI for CX
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No Jitter | 03/21/2024

There’s a Revolution Coming for the Modern CX Stack
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IT Daily | 03/20/2024

Genesys and Epic partner for holistic patient experience
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CX Today | 03/20/2024

CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
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Customer Service Manager Magazine | 03/19/2024

Supporting All Talent to Thrive This Neurodiversity Week
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TechFinitive | 03/14/2024

Daniel Bailey, SVP & Regional Sales Leader EMEA, Genesys: “The world around brands is evolving faster than it ever has”
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DPL News | 03/13/2024

Genesys will deploy its Cloud platform in the AWS region in Mexico in 2025
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CIO | 03/13/2024

Genesys appoints new General Director in Mexico
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HR Leader | 03/13/2024

Why a ‘people-centric’ approach could be what your business needs to thrive
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The Economic Times | 03/12/2024

Here’s how Genesys is leading the way in transforming customer experience
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The Gloss | 03/08/2024

These Are The Best Workplaces for Women in 2024
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Dime | 03/05/2024

How will contact center operations change when generative AI is introduced?
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TechTarget | 02/29/2024

7 tech jobs IT pros can use to help the environment
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NODE | 02/27/2024

Avoiding AI Over-complexities in 2024
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CX Today | 02/21/2024

Customer Journey Orchestration: Features, Examples, & Predictions
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Forbes | 02/20/2024

The Top 4 Trends That HR Leaders Should Embrace In 2024
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Retail Touchpoints | 02/16/2024

How Retailers Can Use AI to Improve Customer Experience and Build Trust
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Saudi Gazette | 02/15/2024

Genesys CEO outlines growth strategies and tech trends driving expansion in Saudi Arabia
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No Jitter | 02/09/2024

AI and CX Lead the Way for Best of Enterprise Connect
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CX Today | 02/09/2024

The Best Customer Experience Analytics Tools for 2024
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Yahoo Finance | 02/08/2024

Enterprise Connect 2024 Announces Finalists for Best of Enterprise Connect Industry Awards
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Speech Technology Mag | 02/07/2024

2024 State of AI in the Speech Technology Industry: GenAI-Fueled Speech Analytics Enable Real-Time Results
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Dynamic Business | 02/06/2024

Unveiling our top customer feedback tools for SMEs
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AIThority | 01/25/2024

In 2024 AI Is Not Our Deus Ex Machina
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Information Week | 01/24/2024

What I Learned as CEO for a Day at a Global Tech Company
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Forbes | 01/24/2024

Making Marketing Better: How Values Are Disrupting Demographics
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TechTarget | 01/23/2024

10 business sustainability trends for 2024
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Fortune | 01/23/2024

Keith Rabois on Miami, ‘pirate’ founders, and Stanford’s irrelevance to Silicon Valley
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CX Today | 01/22/2024

Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”
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Forbes | 01/10/2024

Cultivating A Unique Brand Identity: How Independent Retailers Can Stand Out In A Crowded Market
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No Jitter | 01/08/2024

What’s Coming in 2024: Voice for CX is Dying. Long Live Digital Engagement.
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Inside Big Data | 01/03/2024

Big Data Industry Predictions for 2024
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AIThority | 01/03/2024

Experts Discuss HR & Future Of Work Predictions For 2024
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Q4 - 2023

WorkLife | 12/30/2023

‘May have had ugly, historical origins’: 10 words DE&I experts want ditched
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Future of Work | 12/29/2023

Genesys Cloud Platform Authorized for StateRAMP Cybersecurity
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The Customer | 12/28/2023

Genesys Cloud Secures StateRAMP Approval, Unlocks AI-Powered Citizen Experiences
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No Jitter | 12/28/2023

The Year That Was In: Customer Experience and Contact Center
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CX Scoop | 12/22/2023

Genesys Secures StateRAMP Authorization to Advance Government Services
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Private Banker International | 12/21/2023

Private banking and AI in 2024: best of friends?
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Forbes | 12/18/2023

15 Customer Experience Predictions For 2024
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The Culture of Leadership podcast | 12/18/2023

Corporate Activism, Social Responsibility, and Inclusivity in the Corporate Sector
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Forbes | 12/15/2023

The Hottest Workplace Trend Heading Into 2024: The Robots Are Invading
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CX Today | 12/14/2023

Genesys Celebrates Several New CCaaS Milestones
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Information Age | 12/13/2023

How insurtech is using artificial intelligence
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The Customer | 12/08/2023

5 CX Horizon Trends to Harness Today
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Forbes | 12/04/2023

Return-To-Work Policies Must Consider Employees’ Needs
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My Customer | 12/01/2023

Look beyond the horizon to gain a competitive CX advantage
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CSO Futures | 11/27/2023

Genesys CSO Bridgette McAdoo on transparency and building trust between NGOs and companies
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Forbes Japan | 11/26/2023

CX is merging with AI and accelerating its evolution. The key to success is “EX”
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CX Today | 11/24/2023

eir ‘transforming’ Customer Experience with Genesys
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Finance Derivative | 11/23/2023

Q&A: Enhancing the employee experience in the banking sector
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CX Today | 11/22/2023

Alorica Leverages Genesys AI to Map and Solve Customer Pain Points
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Channel Futures | 11/22/2023

10 New Channel Offerings: Cisco, Genesys, Aruba, More
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Channel Futures | 11/15/2023

Generative AI Can Help Deliver Exceptional CX
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Cloud Computing Insider | 11/15/2023

“CX Cloud from Genesys and Salesforce” is launching
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Fortune | 11/10/2023

CEOs defend corporate ‘purpose’ amid ESG backlash: ‘We can’t let purpose get rebranded into woke capitalism.’
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No Jitter | 11/07/2023

Generative AI: The Topic of Conversation in UCaaS and CCaaS
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Fortune | 11/06/2023

Execs are rethinking how to weigh in on social issues in the face of economic headwinds
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CX Network | 11/06/2023

5 times APAC travel brands used tech to improve CX
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Digitalisation World | 11/06/2023

NTT DATA UK&I collaborates with Genesys to transform customer experiences for eir Ireland
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Forbes | 11/03/2023

4 Tips For Seamlessly Integrating AI Partnerships Into Your Human-First Workflow
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Digitalisation World | 11/01/2023

How data and large language models are revolutionising business interactions
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CX Today | 10/31/2023

Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React
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Edge | 10/27/2023

New cloud on the block
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Channel Futures | 10/26/2023

For IT Purchasers, Defining AI Is the Start of a Journey
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CX Today | 10/23/2023

The Genesys-AWS Partnership Is Starting to Heat Up
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VentureBeat | 10/19/2023

5 Ways to Rein in Data Center Consumption in 2024
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Contact Center Pipeline | 10/18/2023

Flying Through the Turbulence
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Security Middle East | 10/12/2023

Genesys announces first Middle East Genesys Cloud region in the United Arab Emirates
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CX Today | 10/11/2023

Kore.ai Releases a Conversational IVR for the Genesys Cloud Platform
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Fast Company | 10/08/2023

Embracing some negative character traits can help you succeed at work. Here’s how
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No Jitter | 10/05/2023

What You Should Know About AI and Knowledge Management in the Contact Center
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Fast Company | 10/03/2023

5 elements to maintaining consumer trust in today’s experience economy
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Destination CRM | 10/02/2023

AI Undergoes a Contact Center Expansion
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CX Today | 10/02/2023

20 Use Cases for Generative AI In Customer Service
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Q3 - 2023

Forbes | 09/29/2023

A Look At How Genesys And Lighthouse Works Joined Forces To ‘Level The Playing Field’ For Every Blind Person
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The Economist | 09/28/2023

Customer service is getting worse—and so are customers
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Future of Work News | 09/27/2023

New AI-Enhanced Customer Experience and Relationship Solution by Genesys and Salesforce
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Digital Bulletin | 09/19/2023

Building the workplace of tomorrow
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TMC Customer | 09/14/2023

CUSTOMER Magazine Announces Recipients of the 2023 Customer Experience Innovation Awards
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CX Today | 09/13/2023

The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
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Fortune | 09/12/2023

One of Elon Musk’s favorite video games taught him the ‘life lesson’ that ‘empathy is not an asset.’ It’s the opposite of what most CEOs preach
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CardRates.com | 09/07/2023

Genesys Offers Cloud-Based Solutions and AI Tools To Help Banks Improve Customer Experience
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CX Today | 09/06/2023

Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
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Forbes | 09/05/2023

The Evolution And Future Of The HR Leader
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Forbes | 09/04/2023

National Domestic Violence Hotline Turns To Technology Collaboration To Modernize
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CX Today | 08/31/2023

The Genesys Cloud Platform Surpasses One Million Users
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Destination CRM | 08/31/2023

The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
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CXO Today | 08/28/2023

Empowering Customer Experiences: Unleashing Generative AI for Personalized Engagement and Empathy
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industrie-mag | 08/26/2023

Schneider Electric relies on Genesys to transform its customer experience
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No Jitter | 08/22/2023

Conversations in Collaboration: Genesys’ Brett Weigl on How Generative AI Can Assist Contact Centers
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Digital Business | 08/21/2023

Employee Experience: New standards in measuring user experiences
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Journal Du Net | 08/18/2023

The customer experience must enter a new era
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TechTarget | 08/17/2023

Genesys offers workforce management tool to measure EX
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Dynamic Business | 08/17/2023

3 essential truths to a responsible generative AI strategy
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CX Today | 08/15/2023

Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People
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CBS News | 08/10/2023

When he went blind, he worried he couldn’t be there for his daughter. Now, they work together.
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CX Today | 08/09/2023

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
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Relation Client Mag | 08/07/2023

6 innovations around generative AI that punctuated the first half of 2023
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VentureBeat | 08/05/2023

Protecting data in the era of generative AI
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CX Today | 08/03/2023

10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation
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CX Today | 07/26/2023

Is This the Beginning of the End for NPS?
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Digitalisation World | 07/25/2023

Harnessing the power of experience orchestration
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No Jitter | 07/24/2023

Experience Index: A New Way to Measure CX Journeys
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Contact Center Pipeline | 07/20/2023

The Need to Make the Best Customer Connections
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The Futurum Group | 07/20/2023

GSG Elevates EX and CX With the Use of Workforce Engagement Management
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Speech Technology Magazine | 07/14/2023

Speech Analytics Can Help Steer Chatbot Interactions
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TechTarget | 07/10/2023

Genesys Cloud gets FedRAMP certified for government use
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Climate Champions podcast | 07/10/2023

Bridgette McAdoo, VP & Chief Sustainability Officer, Genesys – Episode 142
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CX Today | 07/07/2023

Genesys Cloud Bags FedRAMP Authorisation
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Contact Center Pipeline | 07/06/2023

The Need to Make the Best Customer Connections
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CX Today | 07/05/2023

Insurance Firms Are Changing, and Genesys Is Thinking Ahead
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Women We Admire | 07/03/2023

The Top 50 Women Leaders of Washington for 2023
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Q2 - 2023

Call Centre Helper | 06/30/2023

Genesys Recognized as No. 1 Worldwide Growth Leader
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Computer News Middle East | 06/28/2023

Orchestrate the future
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Relation Client Mag | 06/26/2023

“We have sought to globalize our approach”
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CX Today | 06/23/2023

The G2 Enterprise Grid Report for Contact Center, Summer 2023: A Rundown
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My Customer | 06/21/2023

Rethink the CX tech stack to drive customer-led growth
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Fast Company | 06/20/2023

When consumers raise the bar: Meeting high customer expectations in a tight economy
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CX Today | 06/20/2023

Genesys Unveils Its Experience Index, a New Approach to Measuring Customer Experiences
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Digitalisation World | 06/19/2023

Genesys unveils expanded relationship with AWS and new Genesys Cloud innovations
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Harvard Business Review | 06/16/2023

What Smart Companies Know About Integrating AI
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Digital Bulletin | 06/15/2023

Unlocking the power of experience orchestration
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My Customer Magazine | 06/14/2023

Orchestrating exceptional CX
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CX Today | 06/13/2023

CX in the Public Sector Case Study: Genesys and Northern Beaches Council
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Customer | 06/09/2023

Genesys Utilizes Generative AI to Create New Value for Customers
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Dash Network | 06/07/2023

CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
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CIO | 06/02/2023

Sodexo BRS transforms its customer service around a common base
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CX Today | 05/31/2023

86% of Consumers Say a Company Is Only as Good as Its Service
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CMS Wire | 05/25/2023

AI-Enhanced Contact Center Platforms for World-Class Customer Service
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The Customer | 05/25/2023

Provide the Personalization Customers Actually Want
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Intelligent CIO | 05/22/2023

Genesys: How to eliminate bad customer experiences and build customer loyalty
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No Jitter | 05/19/2023

Genesys Expands into the EX space
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Channel Futures | 05/17/2023

Genesys’ New AI-Powered Employee Experience Solution
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Fast Company | 05/16/2023

19 digital marketing solutions to boost brand content and loyalty
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UC Today | 05/15/2023

Genesys Launches Employee Experience Platform
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No Jitter | 05/12/2023

Automating the Right Knowledge to Deliver Great Customer Experiences 
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CX Today | 05/03/2023

Who Leads the Workforce Engagement Management Space? QKS Reveals Its Findings
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CX Today | 04/24/2023

Top Trends In Workforce Optimization – CX Today Roundtable
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it-daily | 04/22/2023

Commentary on the open letter on AI
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AiThority | 04/21/2023

AiThority Interview with Brett Weigl, SVP and GM, Digital, AI and Journey Analytics at Genesys
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Dash Network | 04/19/2023

New Genesys Data Shows High Consumer Expectations but Lagging Digital Transformation
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Sky News | 04/18/2023

Unemployment rate grows, the rise of AI and the future of digital currencies
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Wall Street Journal | 04/14/2023

You Can Reward a Customer-Service Rep With a ‘Coffee,’ a ‘Spa Day’ or a ‘Goldfish’
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Forbes | 04/12/2023

How Focusing On Managers And Onboarding Can Improve Employee Retention
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CX Scoop | 04/05/2023

Lack of Personalization and Poor Experiences Crush Customer Loyalty, Report Reveals
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Marktforschung.de | 04/04/2023

“We live in an experience economy”
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TechTarget | 04/04/2023

AI takes center stage in the future of contact centers
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La Revue Du Digital | 04/03/2023

Call centers transformed at Sodexo for Benefits and Rewards Services
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Q1 - 2023

Fortune | 03/29/2023

CEOs are facing uncertainty head-on
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Channel Futures | 03/28/2023

Genesys Launches New Service to Simplify Rapid CX Innovation for SMBs
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Voi.id | 03/28/2023

Genesys Launches CX’s Genesys Cloud Satellite In Jakarta, Hong Kong, And Paris
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CX Today | 03/28/2023

Genesys Launches ‘Industry First’ Free CCaaS Trial
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Le Mag IT | 03/27/2023

In search of low-cost, open, and energy-efficient generative AI
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CX Scoop | 03/23/2023

Genesys and Acqueon Join Forces to Help Businesses Drive Revenue and Compliance
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Forbes | 03/17/2023

12 Tips To Help Employers Offer The Best Salaries And Employee Benefits Packages
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Voi.id | 03/07/2023

Adoption Of Cloud Technology From Genesys, Blibli Presents A Personalized Shopping Experience
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No Jitter | 03/06/2023

Orchestrate Customer Experience: Genesys is the Conductor
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Fast Company | 03/03/2023

The resolution revolution: Personal growth resolutions for every type of leader
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AV Magazine | 03/01/2023

Five ways AI can aid human connection and collaboration
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Forbes | 02/15/2023

Throw Out The Taboo: How To Have Honest, Transparent Salary Discussions
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CX Today | 02/13/2023

CX Travel Case Study: Genesys and SITA
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No Jitter | 02/10/2023

Contact Centers, AI, Security Highlight Best of Enterprise Connect Finalists
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Climate Confident | 02/01/2023

From Bronze to Gold: Bridgette McAdoo’s Climate Success Story at Genesys
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Varindia | 01/30/2023

Women continue to scale new heights in tech leadership roles
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Fast Company | 01/23/2023

15 ways smaller brands can infuse philanthropy with their mission
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Times of India | 01/18/2023

Contact centre trends for 2023 to reduce costs and deliver personalised experience
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Fast Company | 01/11/2023

Investing in financial CX: The ROI of first-class customer experience in banking
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Q4 - 2022

CX Today | 12/23/2022

Most Innovative CX Vendors to Watch in 2023
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PR Week | 12/22/2022

Genesys names CMO
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Forbes | 12/14/2022

7 Customer-Experience-Related Predictions For 2023
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IDG Connect | 12/13/2022

C-suite career advice: Eva Majercsik, Genesys
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Medium | 12/07/2022

Disability Inclusion In The Workplace: Eric Thomas Of Genesys On How Businesses Make Accommodations For Customers and Employees Who Have a Disability
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Fast Company | 12/01/2022

Your customer experience model has a problem—your employee experience is the solution
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Wealth Professional | 11/22/2022

Customers want FIs to provide a more holistic experience
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CXM Today | 11/14/2022

Genesys Reveals Investment In CX Strategies Needed From Banks
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Diginomica | 11/03/2022

Virgin Atlantic reaches new heights with Genesys customer experience tech
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Inc. | 11/01/2022

Genesys named to Inc.’s Power Partner Awards
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Diginomica | 10/25/2022

Humanization – fueling customer service today and in the future
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Computer Weekly | 10/21/2022

Efficiency to empathy: Customer experience in cost-of living crisis
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CX Today | 10/17/2022

How do Contact Centres Use AI? Genesys Research Reveals All
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PRWeek | 10/12/2022

How companies can communicate climate innovations to a skeptical public
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HR Leaders | 10/05/2022

The Key to Driving Progress in DE&I
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VentureBeat | 10/03/2022

Genesys says Cloud AI Experience helps businesses listen to and understand customers
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VentureBeat | 10/03/2022

Genesys says Cloud AI Experience helps businesses listen to and understand customers
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Healthcare Digital | 10/01/2022

Using AI to shape the future of patient experiences
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Q3 - 2022

Fast Company | 09/26/2022

Is the Net Promoter Score dead?
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Built In | 09/19/2022

10 DEI Initiatives to Prioritize in the Workplace
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Forbes | 09/12/2022

Three Areas To Consider In Preparing For The Digital Operational Resilience Act (DORA)
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Spiceworks | 08/30/2022

3 Ways to Digitally Empower Your Customer Experience From Every Dimension
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Forbes | 08/26/2022

15 Essential Features Of A Tech Stack That Delivers A Great Customer Experience
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AIThority | 08/24/2022

Lessons We Can Learn From the Travel Industry’s Customer Service Woes
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C-Suite Conversations with Scott Milller | 08/21/2022

Achieving Functional Excellence
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Innovation and Leadership | 08/13/2022

Empathy in Action: How to Deliver Great Customer Experiences at Scale with Tony Bates
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TechTarget | 07/29/2022

AI chatbots don’t need to be sentient, they just need to work
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Fortune | 07/27/2022

Arianna Huffington’s Thrive teams up with Genesys to offer reset moments amid stressful times
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Q2 - 2022

Entrepreneur | 06/13/2022

Sustainability as a Matter of Corporate Strategy
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VentureBeat | 06/08/2022

Genesys brings more AI to boost customer service at contact centers
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TechTarget | 06/06/2022

Contact center orchestration features on tap from Genesys
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The Winning Zone | 05/16/2022

How a Culture of Empathy Can Enhance Your Company’s Bottom Line
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KMWorld | 05/02/2022

How brands win with an IoT-enabled customer experience
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Destination CRM | 05/02/2022

Sales Leaders Push for Measuring What Matters
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Destination CRM | 04/01/2022

Required Reading: Putting Empathy in Action
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Q1 - 2022

Inc | 03/14/2022

Artificial Intelligence Is Not a Strategy. It Is a Customer Experience Accelerator
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Forbes | 02/23/2022

Arianna Huffington’s Thrive And Tech Giant Genesys Partner To Empathetically Help The Employee Burnout Crisis
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Fortune | 02/22/2022

To fight the Great Resignation, businesses need more empathy-driven innovation
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IT Visionaries | 02/22/2022

Experience as a Service Through Empathetic Corporate Leadership with Tony Bates, CEO, Genesys
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FORBES | 02/10/2022

America’s Best Employers 2022: Methodology, Trends And What Makes A Top Employer
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The cultural element that drives profitability | 02/10/2022

The cultural element that drives profitability
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Thrive Global | 02/03/2022

“Empathy in Action” Is the Essential Guidebook for Creating the Workplace of the Future
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Contact Center Pipeline | 02/02/2022

Designing Inclusive Contact Center Experiences
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The Business Journals | 01/19/2022

Looking to scale your business? Don’t forget this key ingredient.
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TechTarget | 01/13/2022

Genesys CEO on the future of contact center tech
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MarTech | 01/11/2022

How to bring empathy to your customer experience strategy
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Q4 - 2021

Forbes | 12/29/2021

Empathy In The Workplace Is Not Only Walking In Someone’s Shoes— It’s Understanding And Taking Action
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Forbes | 12/22/2021

Spreading Holiday Cheer To Employees Year-Round
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Forbes | 12/22/2021

Wesley Story Will Help Drive Experience As A Service At Genesys As CIO
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Fast Company | 12/10/2021

How businesses can stand out this holiday shopping season
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Bloomberg | 12/06/2021

Genesys Gains $21 Billion Valuation in Latest Funding Round
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Forbes | 12/02/2021

How To Put Empathy Into Action In Your Customer Experience
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TechTarget | 11/16/2021

Genesys, Google bolster contact center connections
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VentureBeat | 11/15/2021

Genesys bolsters partnership with Google Cloud to provide enhanced customer experiences
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ITPro | 11/15/2021

Genesys and Google Cloud partner to push multiple clouds to enterprises
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SiliconANGLE | 11/15/2021

Genesys and Google Cloud partner to deliver next-generation contact center experiences
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Supply Chain Visibility Stories | 11/12/2021

Sustainable supply chains have big shoes to fill. Here’s how you can know your footprint.
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Fortune | 11/03/2021

Businesses will lead the charge to net zero
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MIT Technology Review | 10/28/2021

Innovating for the hybrid future of work
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TechTarget | 10/22/2021

Genesys contact center cloud gets acquisition boost
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No Jitter | 10/22/2021

What Kind of CX Do Customers Really Want?
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Forbes | 10/07/2021

Three Major Consumer Behavior Shifts Driving The Future Of Customer Experiences
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Q3 - 2021

DestinationCRM | 09/29/2021

Tips For Making Customer Interaction Data Actionable
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Fast Company | 08/26/2021

8 Ways to Effectively Measure Your Customer Experience
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SHRM | 08/25/2021

How to Make Sure Remote Workers Aren’t Left Out
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Art of the Pivot | 08/12/2021

Expanding the Developer and Partner Ecosystem
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VUXWorld | 08/11/2021

Genesys on Conversational AI with VP, Product Marketing, Elcenora Martinez
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Built In | 07/23/2021

How to Keep Your Team Motivated
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Fast Company | 07/21/2021

Lessons from the pandemic can improve your customer experience
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The Customer | 07/20/2021

Customer Experience Defines Brand Success for Consumers Today
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Fast Company | 07/19/2021

14 factors of consumer psychology every business leader should understand
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Q2 - 2021

DestinationCRM | 06/24/2021

Digital Customer Service Is Here to Stay, Genesys CEO Says at Xperience Event
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CMSWire | 06/24/2021

Genesys Launches New Customer Engagement Platform
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NoJitter | 06/23/2021

Genesys DX: Driving Digital Customer Engagement
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No Jitter | 06/22/2021

5 Trends Driving the Essentials for Modern CX
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Forbes | 05/20/2021

Building The Foundation For Mental Wellness In The Workplace
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Fast Company | 05/04/2021

15 leaders share secrets to creating an authentic brand that inspires connections
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Authority Magazine | 04/04/2021

Joyce Kim of Genesys: 5 Things I Wish Someone Told Me Before I Became a C-Suite Executive
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Q1 - 2021

Punk CX | 03/20/2021

Delivering empathetic customer experiences will require us to move from fuzzy into action
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Silicon Republic | 03/16/2021

AI player Genesys to buy Bold360 to enhance customer experience
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Chief Executive | 02/19/2021

How Eight CEOs Are Making Diversity Happen (Really)
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destinationCRM | 02/02/2021

Genesys Partners with Limitless
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Forbes | 01/30/2021

Vaccine Rollout: How AI Can Help
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AP News | 01/26/2021

James Hinchcliffe IndyCar Hinchcliffe back with Andretti for full IndyCar season
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CMSWire | 01/06/2021

5 Ways To Treat Your Loyal Customers as VIPs
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Q4 - 2020

ABC7 SF | 12/22/2020

Bay Area tech companies switch gears to help track COVID vaccine distribution
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Authority Magazine | 11/10/2020

Tony Bates of Genesys: 5 Ways That Businesses Can Help Promote The Mental Wellness Of Their Employees
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TechTarget | 11/06/2020

Adobe forges data partnerships for Experience Platform
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No Jitter | 10/05/2020

N.Y. Health System Taps Genesys Cloud
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Q3 - 2020

Talking Pointz | 09/24/2020

TalkingHeadz Podcast with Tony Bates
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The Star | 09/23/2020

Coronavirus poses an array of new legal risks for companies
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Forbes | 09/17/2020

To Deliver Better Customer Experience Brands Need To Develop An Empathetic Musculature
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Forbes | 09/14/2020

You’re Well Read — But Do You Read Well?
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Thrive Global | 09/08/2020

Helping Struggling Employees With the Challenges of Teleworking
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Tech Target | 09/02/2020

The importance of personalized experience in CX
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MarTech Series | 08/28/2020

Best Practices for Flipping an In-Person Event Virtual
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CMSWire | 08/28/2020

SugarCRM Acquires Node, Genesys Partners With Adobe and More News
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Inside Indiana Business | 08/27/2020

Infosys, Genesys Launch Strategic Partnership
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No Jitter | 08/24/2020

AWS Delivers AI Services for Contact Center Partners
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CMSWire | 08/14/2020

Adobe Adds Data Governance to CDP, Oracle Updates Marketing, CX Offering & More News
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Toolbox | 08/14/2020

Do Multicloud Platforms Improve Customer Experience? Genesys Debuts New Multicloud Capabilities
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No Jitter | 08/13/2020

Genesys Multicloud CX Architecture Through Eyes of NTT Exec
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Smart Customer Service | 08/13/2020

Genesys Launches Engage Multicloud Architecture
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Forbes | 08/05/2020

Steering Your Startup Through Turbulence
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HR Daily Advisors | 08/04/2020

How COVID-19 Conquered 3 Major Fears About Teleworking
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HR Daily Advisors | 07/22/2020

5 Ways to Help Struggling Remote Employees Adjust
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No Jitter | 07/22/2020

Genesys Integrates Teams
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CX Leader Podcast | 07/21/2020

Long Live the Good Ole Telephone
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Building Indiana Business | 07/15/2020

What are your company’s recommendations for successful teleworking?
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Toolbox | 07/08/2020

Businesses Choose Genesys Cloud for AI Innovations: Olivier Jouve
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Forbes | 07/06/2020

14 Benefits Companies May Glean By Migrating To The Cloud
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Q2 - 2020

No Jitter | 06/23/2020

Genesys Adds WEM Business Unit and New CMO
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Martech Advisor | 06/23/2020

Genesys Taps Google and Microsoft Veteran Joyce Kim as New CMO
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CMSWire | 06/18/2020

An Opportunity for Cultural Changes in the Contact Center
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Forbes | 06/17/2020

Winds Of Change: Five Predictions For Businesses In A Post-Crisis World
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Toolbox | 06/12/2020

Will Virtual Contact Centers Go Mainstream? Industry Experts Weigh In
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Enterprise IT World | 06/02/2020

Genesys Recognised as one of India’s Best Workplaces in 2020
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Forbes | 05/20/2020

15 Tech Tools To Help Remote Workers Maintain Productivity
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Vox | 05/13/2020

One nation, on hold
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Washington Technology | 05/13/2020

Maximus forms partnership to offer web-based contact centers
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Speech Tech Magazine | 05/01/2020

Speech Continues to Advance in the Contact Center
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Tech Target | 04/27/2020

5 tips to foster remote employee engagement
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IBJ | 04/24/2020

Offices prep for new logistics when workers return
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VentureBeat | 04/23/2020

Peak.AI raises $12 million to bolster enterprise AI adoption
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Entrepreneur | 04/10/2020

111 Free Tools to Help You Through the Coronavirus Pandemic
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Forbes | 04/06/2020

Free Software That Businesses, Schools And Others Can Use During The COVID-19 Crisis
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Smart Customer Service | 04/03/2020

Genesys Launches Rapid Response to Help Workforces During COVID-19
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Q1 - 2020

The Street | 03/25/2020

10 Ways to Work From Home
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TechRepublic | 03/06/2020

8 tips for success as a female developer
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SearchCIO | 02/28/2020

Hyperautomation: The most significant RPA trend of 2020
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CMO | 02/27/2020

Personalisation: Has it moved from convenience to creepy?
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NBC Sports | 02/26/2020

Genesys to sponsor June IndyCar race at Texas
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NBC Sports | 02/19/2020

James Hinchcliffe to drive Indianapolis 500 for Andretti
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IndyStar | 02/19/2020

James Hinchcliffe lands 3 races with Andretti Autosport, including both May races at IMS
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Apple Podcasts | 02/13/2020

Having AI & humans work in tandem to improve employee experiences feat. Josh Miramant & Joe Ciuffo
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CMSWire | 02/13/2020

What Will Happen to Workplace Managers as AI Gains Traction?
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Information Week | 02/05/2020

How Continuous Intelligence Enhances Observability in DevOps
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CMSWire | 02/05/2020

Striking the Right Balance in Customer Experience Design
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Indy Star | 01/27/2020

‘Challenge accepted’: How James Hinchcliffe recovered from shocking break with Arrow McLaren SP
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CMSWire | 01/23/2020

Managing Your Martech Stack in a World of Constant Flux
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Motorsport.com | 01/22/2020

IndyCar 2020 hot topics: Can Genesys be Hinchcliffe’s savior?
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NBC Sports | 01/16/2020

James Hinchcliffe secures sponsorship for month of May
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IndyStar | 01/16/2020

James Hinchcliffe will drive Indianapolis in May after partnering with Indy tech company
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Q4 - 2019

Forbes | 12/16/2019

Five Innovative Ways to Improve Your Customer Experience
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HR Dive | 12/10/2019

Van drivers use Ford VR training to steer clear of cyclists
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DM Magazine | 12/09/2019

Don’t Mess Up Messaging
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Forbes | 11/25/2019

Getting Ready To Join The Workforce: 13 Tips For High School And College Seniors
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Forbes | 11/20/2019

Looking For A Job In A Different State? Here’s How You Can Impress Your New Potential Boss
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The Technology Headlines | 11/20/2019

Breaking Through the Brand Awareness Bubble at the New Consumer
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Retail TouchPoints | 11/14/2019

TechStyle Enhances Communication And Personalization With Cloud Platform
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TechRepublic | 11/08/2019

US consumers warming up to customer service chatbots but obstacles remain
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KRIS 6 News | 11/06/2019

A majority of consumers don’t plan to go to physical stores on Black Friday, survey shows
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Forbes | 11/05/2019

12 Dispute Mediation Techniques For Managers
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TechTarget | 11/01/2019

5 tips on how to pick the right AI use cases
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Daily Journal | 11/01/2019

Survey: Black Friday could be challenging for retailers this year
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California Apparel News | 10/31/2019

Week in Review
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Chain Store Age | 10/30/2019

Black Friday retail outlook is challenging
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HomeWorld Business | 10/30/2019

Survey: More Consumers Favor Black Friday Store Shopping
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Forbes | 10/29/2019

Seven Ways Formal Apprenticeships Translate Into Mentorships (And How HR Can Help)
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Destination CRM | 10/28/2019

When It Comes to Texting, Companies Need to Strike a Balance
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HR Daily Advisors | 10/24/2019

Make Room for AI in Your Training Budgets in 2020
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MarTech Advisor | 10/21/2019

Home Is Where The Marketing Edge Is
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Forbes | 10/17/2019

Five Key Actions Companies Can Take To Make Internships More Efficient
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AV Magazine | 10/16/2019

Zoom announces major UC platform expansions
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Multi Briefs | 10/15/2019

Employers aren’t worried about unethical AI, but maybe they should be
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ZD Net | 10/15/2019

Zoom launches purpose built appliances for Zoom Room conferencing system
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Inside Indiana Business | 10/14/2019

Inside Innovation: Genesys
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Forbes | 10/11/2019

It’s Not Really That Hard: Six Tips For Building A Better And More Diverse Team
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Forbes | 10/11/2019

It’s Not Really That Hard: Six Tips For Building A Better And More Diverse Team
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HR Drive | 10/08/2019

HR pros, drivers are the most interested in receiving AR, VR training
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No Jitter | 10/07/2019

Decoding Dialogflow: Fulfilling User Intents
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Q3 - 2019

Martech Advisor | 09/30/2019

Will Voice Transform Customer Journey Management in 2020 and Beyond?
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Forbes | 09/25/2019

11 Elements Businesses Should Consider For New Employee Onboarding
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No Jitter | 09/18/2019

The Bifurcation of Genesys
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Wall Street Journal | 09/17/2019

Do Messaging Apps Fit Into the Workplace? Not Always Comfortably
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Forbes | 09/13/2019

10 Tips All Solopreneurs Should Follow When Tackling Human Resources
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Thrive Global | 09/12/2019

Reducing Employee Anxiety Over Artificial Intelligence
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CMSWire | 09/12/2019

Are Predictive Analytics Trustworthy?
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Forbes | 09/10/2019

Spotted Workplace Discrimination? 10 Next Steps HR Professionals Should Take
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Workforce Management | 09/09/2019

Study Finds Few Workers Understand How AI Affects Them at Work
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Search CIO | 09/05/2019

Pros and cons of RPA platforms vs. APIs
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Fast Company | 09/03/2019

What does business casual even mean in 2019?
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Indianapolis Business Journal | 08/30/2019

Inside a tech firm’s quest to bolster gender diversity
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MarTech Advisor | 08/28/2019

Can AI-powered CRM drive Empathy in Customer Experiences?
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Forbes | 08/26/2019

Former Seagate And MACOM Exec Pranab Sinha Named CIO Of Genesys
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CIO Dive | 08/19/2019

By 2022, employers expect AI to boost business efficiency
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TechRepublic | 08/16/2019

AI adoption: 40% of company leaders have ‘no hesitation’
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Thrive Global | 08/14/2019

Is ‘Professional Presence’ A Euphemism Meant To Discourage Diversity?
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HR Daily Advisor | 08/13/2019

Rise of the Machines: Which Roles Will Be Replaced in 10 Years?
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CMS Wire | 07/30/2019

Striking the AI and Human Balance in Customer Experience
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Inside Indiana Business | 07/26/2019

Powderkeg Tech Culture Awards Spotlight
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Forbes | 07/25/2019

Reducing Fear And Loathing Of AI In The Workplace
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Indy Star | 07/25/2019

Companies must provide higher wages, child care help to get tax incentives, Mayor Hogsett says
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Inside Indiana Business | 07/24/2019

Indy to Detail Economic Development ‘Roadmap’
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CMS Wire | 07/24/2019

Top Traits CMOs Look for When Hiring Marketing Talent
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MarTech Series | 07/23/2019

MarTech RADAR 2019: Top 250 B2B Technology Companies You Should Follow
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MarTech Series | 07/23/2019

It’s Ok to Message Your Customers – but They’re Not Your Friends
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VentureBeat | 07/23/2019

Google debuts better transcription, endless streaming, and more in Contact Center AI
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Customer Think | 07/22/2019

7 Customer & Employee Experience Tactics to Implement at the Start
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Forbes | 07/19/2019

This Week In AI Stats: Up To 50% Failure Rate In 25% Of Enterprises Deploying AI
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HR Daily Advisor | 07/18/2019

When it Comes to AI, Most U.S. Employees Think It’ll Look More Like WALL-E than Skynet
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No Jitter | 07/15/2019

The AR Cloud’s Promise of Personalization & Productivity
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San Francisco Chronicle | 07/11/2019

Robots kill jobs. Will the Bay Area be better off for it?
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Microsoft | 07/11/2019

Microsoft Teams reaches 13 million daily active users, introduces 4 new ways for teams to work better together
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TechRepublic | 07/10/2019

70% of US employees no longer fear AI
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Q2 - 2019

Small Business Trends | 06/28/2019

Merijn te Booij of Genesys: AI Will Not Only Allow for More Human Empathy, It Will Create It
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CIO | 06/17/2019

What it takes to provide best-in-class customer experience
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Destination CRM | 06/12/2019

Agility, Speed Essential for Contact Center, Genesys Xperience Speakers Stress
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DestinationCRM | 06/11/2019

Genesys Doubles Down on AI at Its Xperience Conference
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MarTech Advisor | 06/11/2019

Genesys Introduces Customer Engagement Platform
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KQED Perspectives | 06/03/2019

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Indianapolis Business Journal | 05/31/2019

2019 Innovation Issue: Artificial intelligence is no longer science fiction
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Destination CRM | 05/28/2019

How to Empower Agents to Become Super Agents
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PYMNTS | 05/16/2019

How Genesys Is Personalizing Call Center Interactions
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No Jitter | 05/06/2019

Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO
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The PE Hub Network | 05/06/2019

PE-backed Genesys names Bates as CEO
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No Jitter | 04/11/2019

Google’s AI Presence Grows in the Contact Center
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Q1 - 2019

Forbes | 03/29/2019

Is ‘Professional Presence’ A Euphemism Meant To Discourage Diversity?
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Contact Center Pipeline | 03/27/2019

Chatbots in the Contact Center, Part 3: Overcoming Customer Reluctance
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DestinationCRM | 03/27/2019

Adobe, Microsoft, and SAP Expand the Open Data Initiative
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ZDNet | 03/26/2019

Data visualization via VR and AR: How we’ll interact with tomorrow’s data
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Destination CRM | 03/25/2019

Genesys’ PureCloud Boosts Company Nurse Service: A CRM Service Elite Customer Case Study
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Contact Center Pipeline | 03/20/2019

Chatbots in the Contact Center, Part 2: Internal Use and Adoption
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CustomerThink | 03/19/2019

Modern Times: AI and the Future Contact Center Employee
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Contact Center Pipeline | 03/13/2019

Chatbots in the Contact Center, Part 1: Common Applications and Misconceptions
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Thrive Global | 03/05/2019

Diversity and Inclusion: Eating the Elephant
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Contact Center Pipeline | 03/04/2019

Chatbots in the Contact Center
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TechTarget SearchCRM | 03/01/2019

Microsoft mixed reality software comes to smartphones
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Fast Company | 02/12/2019

This is how you keep your most ambitious employees from leaving
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Channel Futures | 01/31/2019

AI, Automation Poised to Make Big Impact on Mobility, Remote Work
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CMSWire | 01/29/2019

Are Your Customer Experience KPIs Fit for Today?
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VoIPReview Blog | 01/29/2019

This Month in Telecom: January 2019
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Marketing Land | 01/25/2019

Assessing Multi-Touch Attribution’s value: Is it worth the effort?
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CMSWIre | 01/18/2019

AI in the Workplace: We’re Measuring the Wrong Things
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HostingAdvice | 01/17/2019

Making Connections: Genesys Helps Businesses of All Sizes Employ CX as a Competitive Business Differentiator
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VoIPReview Blog | 01/01/2019

Q&A with Genesys: on the New Features, Capabilities, and the Rapid Growth of Genesys PureCloud
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Q4 - 2018

TechTarget | 12/27/2018

5 UC Trends that Drove Headlines in 2018
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Network Computing | 12/19/2018

Bringing Augmented Reality into the Workplace
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Inc. | 12/18/2018

These Are the 50 Best Places in America for Starting a Business
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BC Strategies | 12/14/2018

Genesys Moves to AI-Powered Journey Optimization
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Destination CRM | 12/14/2018

Meet Customers with Messaging
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No Jitter | 12/13/2018

Genesys, Cloud Believers
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CMS Wire | 12/12/2018

How Customer Relationship and Digital Workplace Can Pull Together
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Mobile Marketer | 12/11/2018

Mr. Porter’s Holiday Chatbot Delivers Men’s Gift Guidance
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Loyalty360 | 12/05/2018

Loyalty360 Reads: December 5th, 2018
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Thrive Global | 11/27/2018

4 Ways to Ward Off Toxic Workplace Culture
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CIO Dive | 11/26/2018

ROI Felt As Companies Implement Customer-Facing AI
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GOBankingRates | 11/23/2018

More People Than Ever Will Do Their Black Friday Shopping Online — Are You One of Them?
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Yahoo! Finance | 11/23/2018

More People Than Ever Will Do Their Black Friday Shopping Online — Are You One of Them?
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Inquisitr | 11/20/2018

In Time For Thanksgiving, Butterball Hotline Turkey Experts Can Be Reached Through Amazon Alexa
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Forbes | 11/18/2018

Thanksgiving Day Woes Disappear With Butterball Turkey Talk-Line
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Irish Independent | 11/15/2018

Galway Wins Huge 200-Job Artificial Intelligence Centre
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CMS Wire | 11/15/2018

Where AI Customer Experience Investments Are Paying Off
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TechRepublic | 11/14/2018

90% of Firms Already Using AI to Boost Customer Experience and Increase Revenue
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CMS Wire | 11/12/2018

Revamp Performance Reviews to Strengthen the Employee Experience
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Small Business Trends | 11/09/2018

75% of Consumers Say Humans Still Provide Most Effective Customer Service; 1 in 8 Hate Chatbots
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Wired | 11/08/2018

The Butterball Turkey Talk-Line Gets New Trimmings for 2018
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Retail IT Insights | 11/08/2018

Black Friday Doldrums: Why U.S. Consumers Are Shopping From Home
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San Francisco Business Times | 11/08/2018

Genesys CEO Stresses Career Variety as Path to Success (Video)
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No Jitter | 11/02/2018

No Jitter Roll: Five for Friday
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Tech Target | 11/01/2018

Genesys Improves Workforce Management Software with AI
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GetVoIP | 11/01/2018

Genesys Introduces AI-Powered Automation for Workforce Optimization
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Destination CRM | 10/30/2018

Genesys Introduces Automated Forecasting and Scheduling
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CRMXchange | 10/24/2018

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots
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Information Age | 10/23/2018

AI in Customer Service, and Augmenting Humans is the Opportunity
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Loyalty Magazine | 10/23/2018

Bots Low Down the List for Consumer Frustrations
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eMarketer | 10/23/2018

Customer Service Can Make or Break a Company’s Reputation
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Forbes | 10/08/2018

The Customer Experience Advantage Of Artificial Intelligence In The Cloud
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Technology Evaluation Centers (TEC) | 10/04/2018

Genesys Offers Voicebots and Chatbots for Omnichannel Customer Engagement
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CMS Wire | 10/03/2018

8 Augmented Reality Companies Changing the Digital Workplace
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Q3 - 2018

Customer Bliss | 09/27/2018

3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers
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CMS Wire | 09/25/2018

Customer Experience Measurement: Back to Basics
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ePRNews.com | 09/24/2018

Hen House Ventures Facilitates Launch of New Technology From Pointel
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weSRCH.com | 09/24/2018

Volkswagen Trade Parts Specialists (TPS) Chooses G3 Comms for Cloud-Based Overhaul of UK Centres
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CMS Wire | 09/20/2018

Understanding The Difference Between Employee Experience And Engagement
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TechTarget | 09/19/2018

Sumo Logic Breaks Security Data Silos with Cloud SIEM
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TechnologyAdvice | 09/18/2018

Contextual Conversations: The Software Innovation Improving Customer Support
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CIO | 09/11/2018

7 Secrets to Predictive Analytics Success
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CMS Wire | 09/04/2018

What Are Behavioral Biometrics and How Do They Fit Into Marketing?
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Adweek | 09/03/2018

The Privacy Paradox: The Right to Be Forgotten, But the Wish to Be Remembered
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Tech Republic | 08/30/2018

10 Questions Machine Learning Engineers Can Expect in a Job Interview
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ITBusiness.ca | 08/14/2018

Crisis Services Canada Wins a DTA for Using Rogers Tech to Prevent Suicides
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TechTarget | 08/03/2018

Google Contact Center AI makes early inroads in industry
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TechRepublic | 08/03/2018

How to Identify a High-Performing Tech Job Candidate: 5 Traits
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ZDNet | 08/02/2018

Google Next 2018: A deeper dive on AI and machine learning advances
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MarTech Today | 08/01/2018

Genesys is Offering the First ‘Fully Integrated’ Use of Google Contact Center AI
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CMS Wire | 07/30/2018

Google Promises to Revolutionize AI Tools, ZoomInfo Names CEO, More CX News
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IT Business Edge | 07/30/2018

How AI Will Transform Customer Service
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UC Today | 07/27/2018

Google Cloud Next 2018 Review – Event Roundup
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Future Talk TV | 07/26/2018

The Future of Customer Service
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MarTechAdvisor | 07/26/2018

Genesys Integrates with Google Cloud Contact Center AI
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Tech Target | 07/26/2018

Vendors Race to Adopt Google Contact Center AI
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Dice Insights | 07/26/2018

At Google Next, New A.I. and Build Tools Automate the Future
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Smart Customer Service | 07/25/2018

Google Releases Contact Center AI
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ZDNet | 07/25/2018

Google’s Human-Sounding AI to Answer Calls at Contact Centers
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eWeek | 07/25/2018

Genesys Readies Smart Bots for Google Cloud
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No Jitter | 07/25/2018

Google Clouds Enterprise Communications
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eWeek | 07/25/2018

KPMG Jumps Onto the Bot Train with Google Cloud Implementation
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Channel Futures | 07/24/2018

Meet the Channel: Genesys CEO Paul Segre Says Look to Different Markets to Survive Change
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Diginomica | 07/24/2018

Cloud Next 18 – Google Moves Up the AI Stack into Enterprise Apps
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BAI | 07/11/2018

Five Critical Requirements for Customer Experience in an Ultra-Connected Era
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Business Communications Strategies | 07/09/2018

Using Next Generation Contact Center Technology to Provide Suicide Prevention and Support – Roberta Fox Talks About Canada Suicide Prevention Service
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Q2 - 2018

CMS Wire | 06/18/2018

Are Senior Managers Out of Touch With Workers’ Digital Needs?
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Adweek | 06/18/2018

When Bots Fail, So Do Brands
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Speech Technology Magazine | 06/04/2018

Self-Service and Assisted Service: Putting It All Together
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itbusiness.ca | 05/29/2018

The myths around AI, as explained at the Toronto Tech Summit
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TMC Net | 05/25/2018

Solutions Address GDPR Call Center Compliance
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Channel Futures | 05/25/2018

Security Central: Time’s Up! GDPR Is Finally Here
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Smart Customer Service | 05/24/2018

Genesys Makes PureCloud GDPR-Compliant
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Hospitality Technology | 05/15/2018

Artificial Intelligence, Real Impact
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TechTarget | 05/11/2018

Avaya cloud revenue grows, but profitability remains elusive
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Spectrum Business | 05/09/2018

Will Your Customers Come Back? 4 Ways to Tell
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Smart Customer Service | 05/08/2018

The Promise of AI and the Plague of Silos, A Q&A with Genesys CEO Paul Segre
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No Jitter | 05/07/2018

Genesys Maps Out Development Path
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Smart Customer Service | 05/05/2018

Genesys18: ‘AI Is Changing Everything We Do’
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Smart Customer Service | 05/03/2018

Genesys18: Introducing AI-Powered Predictive Routing
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No Jitter | 05/02/2018

Genesys Delivers Predictive Routing
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KM World | 05/01/2018

In financial services, KM is a plus
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IT Business Edge | 04/27/2018

10 Leaders in Fast-Changing Omnichannel Contact Center Sector
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FierceCEO | 04/26/2018

CEO Paul Segre Takes the Acquisition Track to Keep Pace with Evolving Contact Center Industry
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Direct Marketing Magazine | 04/25/2018

Sunny Forecast for Cloud-Based Contact Centers (Page 18)
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Speech Technology Magazine | 04/16/2018

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores
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Q1 - 2018

Software Magazine | 03/30/2018

Intelligent Systems: AI Enhances CRM Software
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Software Magazine | 03/30/2018

AI and the User Experience: Current and Future Uses for AI within CRM
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TMCnet | 03/22/2018

Genesys Bought Altocloud Because AI is the Future
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Indianapolis Business Journal | 03/21/2018

Tech firm donates $50K for Hogsett’s youth employment project
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TechTarget | 03/20/2018

Cloud contact center benefits include simplicity, integrations
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CMS Wire | 03/19/2018

The Step-by-Step Guide to a Successful Voice of The Customer Program
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TechTarget | 03/01/2018

Genesys Acquires Altocloud Sales Analytics for Contact Center Cloud
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Channelnomics | 02/27/2018

Today’s Channel Rundown – 27 February 2018
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No Jitter | 02/27/2018

Genesys Chooses Altocloud as Next Strategic Acquisition
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One Million by One Million Blog | 02/26/2018

What Will Genesys Roll Up Into Its Business Next?
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Smart Customer Service | 02/15/2018

Why It’s Virtually Certain Augmented Reality Will Go Mainstream in 2018
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CMS Wire | 02/09/2018

Why Augmented Reality Will Be Your Next Customer Channel
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FierceCEO | 02/09/2018

Companies Stand Out with Organizational Excellence
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MarTechExec | 02/07/2018

Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand
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BCStrategies | 02/02/2018

2017, Natural Disasters, and the Future of Communication
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CMS Wire | 01/30/2018

How Data Drives the Extended IBM-Salesforce Partnership
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Adweek | 01/30/2018

3 Powerful Ways Augmented Reality Is Disrupting the Customer Journey
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Chief Executive | 01/25/2018

Technology Is A Driving Force In Indiana
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Contact Center Pipeline | 01/23/2018

Coming Soon to a Contact Center Near You!
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No Jitter | 01/18/2018

Genesys Sees Subscription Pricing as Step to Cloud
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TELUS International | 01/18/2018

When Silence is Golden: Improving Customer Service with Speech Analytics
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Channel Futures | 01/17/2018

New Genesys Offering Gives Partners Deployment & Billing Flexibility
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MarTechSeries | 01/11/2018

Genesys Selects Dr. Peter Graf as New Chief Product Officer
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San Fernando Valley Business Journal | 01/08/2018

Service at a Premium
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Thrive Global | 01/05/2018

39 Ways AR Can Change The World In The Next Five Years
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Q4 - 2017

VentureBeat | 12/24/2017

Move Over, Voice: Holograms are the Next User Interface
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CMS Wire | 12/21/2017

Why Are Companies Investing in Customer Retention?
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VoipReview.org | 12/20/2017

Genesys Unveils New PureCloud-Amazon Lex Integration
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GetVoIP | 12/18/2017

The Biggest VoIP & UC Vendor Acquisitions in 2017
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Tune | 12/15/2017

Marketing Technology 2018: 350 Marketers, CEOs, And Influencers Predict The Future
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FierceCEO | 12/15/2017

CEOs celebrate holidays by giving to those in need
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Forbes | 12/13/2017

Managing Real-Time Customer Communications In A Crisis
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GetVoIP | 12/12/2017

The 10 Most Innovative Cloud Communication Products of 2017
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Channel Futures | 12/12/2017

Google Cloud’s Expanded MSP Program ‘Good News’ for the Channel
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SearchCRM | 12/07/2017

Do Customer Service Chatbots Need to Pass the Turing Test?
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Channel Futures | 12/05/2017

Will Avaya’s Emergence from Chapter 11 Come Too Late to Save It?
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Flarrio | 12/03/2017

Friend or Foe: AI and Customer Service
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TechTarget | 11/30/2017

Third-party E911 Services Expand Call Management Tools
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No Jitter | 11/30/2017

AWS Gives Alexa a Voice for Your Business
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VoIP Review | 11/30/2017

This Month in Telecom: November 2017
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Fierce Telecom | 11/29/2017

Avaya Gets Court Approval for Restructuring Plan, Sets Stage to Exit Chapter 11 by Year-End
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CRM Buyer | 11/28/2017

New AI Tool Distinguishes Between What Customers Say and What They Mean
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CRN | 11/28/2017

10 Red-Hot Products From AWS re:Invent 2017
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Fonolo | 11/21/2017

Top Contact Center Acquisitions of 2017
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Smart Customer Service | 11/15/2017

Genesys Expands Its Global Resellers Program
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CMSWire | 11/08/2017

18 Traits of Successful Tech Leaders
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MarTechSeries | 11/02/2017

Effectively Incorporating AI Into Marketing and Sales
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One Million by One Million Blog | 10/27/2017

(Part 3) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy
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One Million by One Million Blog | 10/26/2017

(Part 2) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy
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One Million by One Million Blog | 10/25/2017

(Part 1) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy
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Shep Hyken's Customer Service Blog | 10/20/2017

Guest Blog: Assistive AI for Real Work
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TechRepublic | 10/11/2017

91% of top companies use AI to boost customer service, improve branding
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Flarrio | 10/06/2017

AI in Marketing
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GetApp | 10/03/2017

Bots for customer service: charge ’em up or power ’em down?
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Q3 - 2017

IDG Connect | 09/26/2017

How Alexa can benefit your company
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MarTechExec | 09/20/2017

The Impact of AI on Modern Marketing, Part IV: 13 Realistic AI Outcomes Marketers Can Expect
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Contact Management Magazine | 09/18/2017

Transat Soars and Saves with New Contact Centre Operations
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CRN | 09/18/2017

2017 Cloud Partner Programs Guide – Genesys
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VOIP Review | 09/12/2017

Creating Dynamic Customer Experiences with PureCloud by Genesys
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DestinationCRM | 07/31/2017

The Homework Hotline Aces Its Assignments with PureCloud
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CRN | 07/24/2017

2017 Network Connectivity Partner Programs
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Flarrio | 07/23/2017

Business Intelligence and Analytics
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Contact Center Solutions | 07/10/2017

Closing the CX Gap
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Q2 - 2017

Collection Advisor | 06/22/2017

Mistakes You Can Avoid in Collection Software
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Crain's | 06/18/2017

Genesys to Bring Augmented Reality to Contact Centers as Part of ‘Tech Disruption’
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Smart Customer Service | 06/12/2017

Customer Service Needs to Expand Across Channels, A Q&A With Genesys CEO Paul Segre
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TechRepublic | 06/12/2017

With Apple’s Business Chat, users can schedule appointments and process payments in iMessage
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MacRumors | 06/10/2017

Apple Launches Business Chat in iOS 11 Developer Preview
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ZDNet | 06/06/2017

​Red Hat supports NFS in Ceph Storage 2.3
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No Jitter | 05/30/2017

Genesys Differentiates with Blended AI Approach
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Contact Center Pipeline | 05/26/2017

Workforce Management in the Omnichannel Age
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CIO Review | 05/26/2017

Now Is the Workforce of Our Discontent
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Indianapolis Business Journal | 05/25/2017

Genesys leader: ‘We’re going to start growing again in Indianapolis’
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Destination CRM | 05/25/2017

Genesys17: Executives Outline the Road Map for Its Customer Experience Suite
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Destination CRM | 05/24/2017

Genesys17: Genesys Unveils the G-NINE Innovation Framework
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CRM Buyer | 05/24/2017

Genesys Launches G-Nine CX Framework
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No Jitter | 05/22/2017

Genesys Unveils New Customer Engagement Model
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CMS Wire | 05/18/2017

Welcome to the Brave New World of IoT-Powered CX
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Software Magazine | 05/08/2017

Calling All Contact Centers
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Shep Hyken's Customer Service Blog | 05/05/2017

Guest Blog: Don’t Waste My Precious Time
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Speech Technology Magazine | 04/24/2017

Voice Design Tools Get a Redesign of Their Own
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Silicon Valley Business Journal | 04/18/2017

2017 Best Places to Work in the Bay Area – Genesys
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CRN | 04/10/2017

CRN 2017 Partner Program Guide – Genesys
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VoipReview.org | 04/07/2017

Genesys Expands Customer Experience Product Portfolio
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TELUS International | 04/06/2017

Three Ways Travel and Hospitality Contact Centers Can Localize the Customer Experience
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MyCustomer | 04/06/2017

AI in Service: What Happens When 1+1=3?
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Q1 - 2017

VentureBeat | 03/29/2017

Thou Shalt Not Commit the 7 Deadly Chatbot Sins in the Enterprise
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DestinationCRM | 03/27/2017

Genesys Announces New Customer Experience Solutions
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CRM Magazine | 03/27/2017

The 2017 CRM Service Leaders: Interactive Voice Response
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CRM Magazine | 03/27/2017

The 2017 CRM Service Leaders: Contact Center Infrastructure
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CRN | 03/22/2017

10 Unified Communications Products Set To Be Unveiled At Enterprise Connect 2017
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ContactCenterWorld | 03/20/2017

Industry Research: India Is Second Highest in IoT-Enabled Customer Maturity
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TechCrunch | 03/16/2017

Permira’s Brian Ruder on Private Equity’s Attraction to Tech — and Where He’s Shopping Now
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Information Age | 03/13/2017

A Blended Approach Is Best When It Comes to AI in the Contact Centre
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Bloomberg | 03/05/2017

Permira’s Valley Pioneers Chart Path to $4.2 Billion Dealmakers
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No Jitter | 02/27/2017

Genesys Flexes Its Acquisition Muscles
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San Francisco Business Times | 02/27/2017

People on the Move: Larry Katz
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MarTech Advisor | 02/22/2017

Genesys Appoints Larry Katz as the Chief Financial Officer
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CMO.com | 02/13/2017

To Be an Experience Business Requires Organizational and Cultural Shifts
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insideBIGDATA | 02/10/2017

Customer Experience Has Evolved Thanks to IoT – The Time Is Now for Contact Centers to Take Charge
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CIO Review | 02/09/2017

Future-Proofing Customer Engagement Infrastructure
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Hot Topics Magazine | 02/06/2017

Top 100 Sales Operations and Enablement Executives
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Bloomberg Technology | 01/26/2017

Why PE Investment in Tech Is on the Rise
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Techopedia | 01/23/2017

Experts Share the Top Big Data Trends for 2017
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Contact Center Pipeline | 01/18/2017

A Look Ahead: 17 on ’17 (Part 4)
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New York Times | 01/17/2017

How Indianapolis, Long Known as a Manufacturing Center, Is Luring Tech Talent
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Hospitality Technology | 01/13/2017

IoT and Hospitality: The Evolution of Customer Contact
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TMCnet