Xperience: Highlights from CX+AI Event of 2026

Highlights from CX+AI Event of 2026

Awards and recognition

See proof that Genesys is a recognized leader in AI-Powered Experience Orchestration, delivering the future of CX.

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Our most recent accolades

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Genesys Named Winner of Best of Enterprise Connect Awards 2024

03/15/2024

Fow agent experience achievement 2023

Genesys Named Winner of 2023 Future of Work Agent Experience Award

12/21/2023

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Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software

12/04/2023

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Genesys Named Leader in 2023-24 Omdia Universe for Customer Engagement Platforms

11/08/2023

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Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report

10/18/2023

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Genesys Named Winner of 2023 Customer Experience Innovation Award

09/13/2023

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Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

08/09/2023

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Genesys Recognized as No. 1 Worldwide Growth Leader by Frost & Sullivan in Annual Radar Reports

06/29/2023

Genesys Named Winner of 2023 AI Breakthrough Awards for Best AI-based Customer Experience Solution

05/12/2023

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