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Q1 - 2025

Q4 - 2024

12/23/2024

Genesys Recognized in Gartner Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms

12/18/2024

Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence

12/12/2024

Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025

11/19/2024

Clearwater Utility Services Set a New Standard with Genesys Cloud, Ensuring Resilience and Exceptional Customer Support During Hurricane Season

10/30/2024

Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year

10/21/2024

Genesys Announces Confidential Submission of Draft Registration Statement Related to Proposed Initial Public Offering

Q3 - 2024

09/26/2024

Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys

09/19/2024

New Genesys Report: 70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI

09/12/2024

Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion

08/06/2024

New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year

Q2 - 2024

06/18/2024

Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired

06/18/2024

New Genesys Report Highlights Millennials’ Influence on Global Customer and Employee Trends

05/14/2024

Genesys Accelerates the Future of Personalized AI-Powered Experiences at Xperience 2024

05/14/2024

Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform

05/14/2024

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences

05/14/2024

National Domestic Violence Hotline Recognized as CX Humanitarian at 2024 Genesys Customer Innovation Awards

05/14/2024

Western Sydney University Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards

05/14/2024

Zurich Switzerland Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards

05/09/2024

Morgan Freeman Outranks Ryan Reynolds, Taylor Swift as Most Desired Chatbot in New Study from Genesys

05/09/2024

New Genesys Report Finds That All Generations Are Ready for AI — If It Can Make Their Customer Experiences Better

05/07/2024

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

04/18/2024

Genesys Xperience 2024: Accelerating the Future of AI-Powered Experience Orchestration

04/03/2024

Genesys Named a Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI Software

Q1 - 2024

03/07/2024

Genesys and Epic Collaborate to Provide Stronger, More Integrated Patient Experiences

01/22/2024

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

01/16/2024

Genesys Appoints Daniel Bailey as Senior Vice President, Regional Sales Leader for EMEA 

Q4 - 2023

12/19/2023

Genesys Cloud Achieves StateRAMP Authorization, Paving the Way for US Government Agencies to Securely Transform Customer Experiences

12/14/2023

Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024

12/04/2023

Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software

11/15/2023

Genesys Deepens Investment in Switzerland with New Genesys Cloud Region in Zurich

11/14/2023

Genesys Opens New R&D Centre in Budapest, Further Strengthening its Investment in Hungary

11/08/2023

Genesys Named Leader in 2023-24 Omdia Universe for Customer Engagement Platforms

10/18/2023

Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report

10/10/2023

Genesys Announces First Middle East Genesys Cloud Region in the United Arab Emirates

10/05/2023

Genesys deepens commitment to Japan with the launch of second Genesys Cloud Region in Osaka

Q3 - 2023

09/06/2023

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

08/30/2023

Genesys Cloud Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

08/16/2023

Canadian Red Cross Maximizes Fundraising Potential to Support Communities in Crisis with Genesys Customer Journey Management

08/09/2023

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

07/06/2023

Genesys Cloud Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience

Q2 - 2023

06/29/2023

Genesys Recognized as No. 1 Worldwide Growth Leader by Frost & Sullivan in Annual Radar Reports

06/20/2023

Genesys Helps Organizations Deliver on their Customer Promises with Simplified Automated Task Management Solution

06/20/2023

Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking

06/20/2023

Lighthouse Works and Genesys Collaboration Results in 25% of New Blind Jobs Created in the United States Last Year

06/20/2023

Genesys Makes Significant Progress Toward Carbon Neutrality with 8% Decrease in Carbon Emissions Year-Over-Year

06/20/2023

Genesys Xperience 2023: Unlocking Customer and Employee Loyalty with AI-Powered Experience Orchestration

06/05/2023

Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration

05/31/2023

National Domestic Violence Hotline Reaches More Survivors by Partnering with Genesys

05/15/2023

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution

05/05/2023

Genesys Xperience 2023: Inspiring A Bold New Way to Ignite Customer and Employee Loyalty

04/05/2023

New Genesys Report Confirms Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience

Q1 - 2023

03/28/2023

Genesys Launches Industry-First Automated Trial and Purchase Experience, Making Rapid CX Innovation Simpler for Small- to Mid-Sized Organizations

03/22/2023

Genesys and Acqueon Partner to Bring Advanced Revenue Intelligence to Enterprise Customer Experience

01/12/2023

Genesys and World Wide Technology Team Up for Next-Generation Customer and Employee Experience Solutions

01/11/2023

Genesys Sets the Pace for Industry Sustainability Initiatives with Latest ESG Recognition

Q4 - 2022

11/29/2022

Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report

11/10/2022

New Banking Study Reveals Growth Benefits of Personalization, Innovation and Trust in Customer Experience

Q3 - 2022

09/28/2022

Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

08/25/2022

Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service

08/09/2022

Genesys Deepens Investment in Brazil with New Cloud Customer Experience Capabilities for Local Businesses

Q2 - 2022