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Q1 - 2025

01/22/2025

Genesys Earns Spot on CRN’s Cloud 100 List for 2025

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Q4 - 2024

12/23/2024

Genesys Recognized in Gartner Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms

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12/18/2024

Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence

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12/12/2024

Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025

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12/09/2024

Genesys Awarded a 2024 AWS Partner Award

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11/19/2024

Clearwater Utility Services Set a New Standard with Genesys Cloud, Ensuring Resilience and Exceptional Customer Support During Hurricane Season

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10/30/2024

Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year

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10/21/2024

Genesys Announces Confidential Submission of Draft Registration Statement Related to Proposed Initial Public Offering

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10/15/2024

Modivcare Boosts Health Care Experiences with Genesys Cloud AI

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10/10/2024

Genesys Earns 2024 Great Place to Work Certification

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Q3 - 2024

09/26/2024

Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys

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09/19/2024

New Genesys Report: 70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI

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09/12/2024

Genesys First Half 2025 Success Heightened by AI Demand

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09/12/2024

Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion

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08/06/2024

New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year

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Q2 - 2024

06/18/2024

Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired

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06/18/2024

New Genesys Report Highlights Millennials’ Influence on Global Customer and Employee Trends

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06/11/2024

Genesys Announces Strong First Quarter Fiscal Year 2025 Business Momentum

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06/10/2024

The Trevor Project Scales LGBTQ+ Youth Services with Genesys

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05/14/2024

Genesys Accelerates the Future of Personalized AI-Powered Experiences at Xperience 2024

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05/14/2024

Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform

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05/14/2024

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences

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05/14/2024

Genesys Recognizes Virgin Atlantic as Winner of CX Innovator Award

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05/14/2024

National Domestic Violence Hotline Recognized as CX Humanitarian at 2024 Genesys Customer Innovation Awards

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05/14/2024

Western Sydney University Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards

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05/14/2024

Zurich Switzerland Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards

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05/14/2024

Genesys Awards Kiwibank as Winner of CX Innovator Award

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05/14/2024

Genesys Recognizes Bancolombia as Winner of CX Mover Award

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05/14/2024

Genesys Recognizes Modivcare as Winner of EX Mobilizer Award

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05/09/2024

Morgan Freeman Outranks Ryan Reynolds, Taylor Swift as Most Desired Chatbot in New Study from Genesys

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05/09/2024

New Genesys Report Finds That All Generations Are Ready for AI — If It Can Make Their Customer Experiences Better

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05/07/2024

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

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04/23/2024

Swisscom Accelerates Sustainability and Innovation with Genesys Cloud

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04/18/2024

Genesys Xperience 2024: Accelerating the Future of AI-Powered Experience Orchestration

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04/03/2024

Genesys Named a Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI Software

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Q1 - 2024

03/21/2024

Genesys Announces Record Fiscal Year 2024 Business Results

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03/07/2024

Genesys and Epic Collaborate to Provide Stronger, More Integrated Patient Experiences

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02/02/2024

Genesys Completes Acquisition of Radarr Technologies

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01/23/2024

Genesys Expands Presence in Saudi Arabia with New Riyadh Office

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01/22/2024

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

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01/16/2024

Genesys Appoints Daniel Bailey as Senior Vice President, Regional Sales Leader for EMEA 

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Q4 - 2023

12/19/2023

Genesys Cloud Achieves StateRAMP Authorization, Paving the Way for US Government Agencies to Securely Transform Customer Experiences

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12/14/2023

Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024

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12/04/2023

Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software

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11/28/2023

Genesys Awarded Two 2023 Global AWS Partner Awards

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11/15/2023

Genesys Deepens Investment in Switzerland with New Genesys Cloud Region in Zurich

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11/14/2023

Genesys Opens New R&D Centre in Budapest, Further Strengthening its Investment in Hungary

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11/08/2023

Genesys Named Leader in 2023-24 Omdia Universe for Customer Engagement Platforms

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10/18/2023

Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report

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10/10/2023

Genesys Announces First Middle East Genesys Cloud Region in the United Arab Emirates

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10/05/2023

Genesys deepens commitment to Japan with the launch of second Genesys Cloud Region in Osaka

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Q3 - 2023

09/19/2023

Schneider Electric taps Genesys to transform its customer experience

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09/06/2023

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

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08/30/2023

Genesys Cloud Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

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08/16/2023

Canadian Red Cross Maximizes Fundraising Potential to Support Communities in Crisis with Genesys Customer Journey Management

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08/09/2023

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

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07/06/2023

Genesys Cloud Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience

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Q2 - 2023

06/29/2023

Genesys Recognized as No. 1 Worldwide Growth Leader by Frost & Sullivan in Annual Radar Reports

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06/28/2023

Genesys Recognizes Winners of 18th Annual Customer Innovation Awards

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06/20/2023

Genesys Helps Organizations Deliver on their Customer Promises with Simplified Automated Task Management Solution

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06/20/2023

Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking

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06/20/2023

Lighthouse Works and Genesys Collaboration Results in 25% of New Blind Jobs Created in the United States Last Year

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06/20/2023

Genesys Makes Significant Progress Toward Carbon Neutrality with 8% Decrease in Carbon Emissions Year-Over-Year

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06/20/2023

Genesys Xperience 2023: Unlocking Customer and Employee Loyalty with AI-Powered Experience Orchestration

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06/07/2023

Genesys Cloud Surpasses $1 Billion ARR During Q1 Fiscal Year 24

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06/06/2023

Admiral Insurance Reimagines Customer Experiences with Genesys

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06/05/2023

Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration

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05/31/2023

National Domestic Violence Hotline Reaches More Survivors by Partnering with Genesys

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05/24/2023

Genesys Customers Reach New Heights on Genesys Cloud

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05/22/2023

Genesys Announces Larry Shurtz as New Chief Sales Officer

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05/15/2023

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution

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05/05/2023

Genesys Xperience 2023: Inspiring A Bold New Way to Ignite Customer and Employee Loyalty

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04/06/2023

Rabobank Transforms into a Digital Banking Leader by Partnering with Genesys

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04/05/2023

New Genesys Report Confirms Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience

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Q1 - 2023

03/28/2023

Genesys Launches Industry-First Automated Trial and Purchase Experience, Making Rapid CX Innovation Simpler for Small- to Mid-Sized Organizations

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03/27/2023

Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm

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03/22/2023

Genesys and Acqueon Partner to Bring Advanced Revenue Intelligence to Enterprise Customer Experience

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03/07/2023

Genesys Announces Strong Fiscal Year 2023 Results

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02/28/2023

Genesys Earns 2022 Great Place to Work Certification

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01/12/2023

Genesys and World Wide Technology Team Up for Next-Generation Customer and Employee Experience Solutions

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01/11/2023

Genesys Sets the Pace for Industry Sustainability Initiatives with Latest ESG Recognition

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01/10/2023

Genesys Announces Strategic Collaboration Agreement with AWS

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Q4 - 2022

12/08/2022

Genesys Announces Executive Leadership Appointments

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11/29/2022

Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report

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11/10/2022

New Banking Study Reveals Growth Benefits of Personalization, Innovation and Trust in Customer Experience

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Q3 - 2022

09/28/2022

Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

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09/19/2022

Genesys Named a Leader in Conversation Automation Solutions Report

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09/14/2022

Genesys Recognizes Winners of 17th Annual Customer Innovation Awards

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08/25/2022

Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service

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08/09/2022

Genesys Deepens Investment in Brazil with New Cloud Customer Experience Capabilities for Local Businesses

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Q2 - 2022

06/28/2022

Genesys Reduces Greenhouse Gas Emissions by 22% in Fiscal Year 2022

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06/27/2022

Genesys Named a Leader in Journey Orchestration Platforms Report

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06/21/2022

BBVA migrates customer care services to the cloud to improve service

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06/08/2022

Genesys Unveils Customer Journeys for the Experience Era

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