Announcements

Redefining Hospitality through Innovation: Genesys Cloud Elevates the IHG Guest Experience

Genesys Ranked as a Leader in Cloud Contact Center Report by Top Analyst Firm

Genesys Customers Continue to Extend Cloud and AI Capabilities to Realize New Levels of Experience Orchestration in Fiscal Year 2025

Genesys Expands the Customer Engagement Continuum with Social Listening

Genesys Launches AI for Supervisors to Boost Efficiency, Employee Performance and Customer Experiences

Genesys Research Finds Consumers Believe AI Will Improve Customer Experience and Businesses Are Rising to the Opportunity

Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale

Deloitte Digital Announces Strategic Alliance With Genesys to Help Organizations Elevate Customer Experience

Genesys and Mitel Join Forces to Transform Customer Experience

Genesys Earns Spot on CRN’s Cloud 100 List for 2025

Genesys Recognized in Gartner Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms

Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence

Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025

Genesys Awarded a 2024 AWS Partner Award

Clearwater Utility Services Set a New Standard with Genesys Cloud, Ensuring Resilience and Exceptional Customer Support During Hurricane Season

Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year

Genesys Announces Confidential Submission of Draft Registration Statement Related to Proposed Initial Public Offering

Modivcare Boosts Health Care Experiences with Genesys Cloud AI

Genesys Earns 2024 Great Place to Work Certification

Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys

New Genesys Report: 70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI

Genesys First Half 2025 Success Heightened by AI Demand

Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion

New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year

Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired

New Genesys Report Highlights Millennials’ Influence on Global Customer and Employee Trends

Genesys Announces Strong First Quarter Fiscal Year 2025 Business Momentum

The Trevor Project Scales LGBTQ+ Youth Services with Genesys

Genesys Accelerates the Future of Personalized AI-Powered Experiences at Xperience 2024

Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences

Genesys Recognizes Virgin Atlantic as Winner of CX Innovator Award

National Domestic Violence Hotline Recognized as CX Humanitarian at 2024 Genesys Customer Innovation Awards

Western Sydney University Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards

Zurich Switzerland Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards

Genesys Awards Kiwibank as Winner of CX Innovator Award

Genesys Recognizes Bancolombia as Winner of CX Mover Award

Genesys Recognizes Modivcare as Winner of EX Mobilizer Award

Morgan Freeman Outranks Ryan Reynolds, Taylor Swift as Most Desired Chatbot in New Study from Genesys

New Genesys Report Finds That All Generations Are Ready for AI — If It Can Make Their Customer Experiences Better

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

Swisscom Accelerates Sustainability and Innovation with Genesys Cloud

Genesys Xperience 2024: Accelerating the Future of AI-Powered Experience Orchestration

Genesys Named a Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI Software

Genesys Announces Record Fiscal Year 2024 Business Results

Genesys and Epic Collaborate to Provide Stronger, More Integrated Patient Experiences

Genesys Completes Acquisition of Radarr Technologies

Genesys Expands Presence in Saudi Arabia with New Riyadh Office

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Genesys Appoints Daniel Bailey as Senior Vice President, Regional Sales Leader for EMEA 

Genesys Cloud Achieves StateRAMP Authorization, Paving the Way for US Government Agencies to Securely Transform Customer Experiences

Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024

Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software

Genesys Awarded Two 2023 Global AWS Partner Awards

Genesys Deepens Investment in Switzerland with New Genesys Cloud Region in Zurich

Genesys Opens New R&D Centre in Budapest, Further Strengthening its Investment in Hungary

Genesys Named Leader in 2023-24 Omdia Universe for Customer Engagement Platforms

Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report

Genesys Announces First Middle East Genesys Cloud Region in the United Arab Emirates

Genesys deepens commitment to Japan with the launch of second Genesys Cloud Region in Osaka

Schneider Electric taps Genesys to transform its customer experience

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Genesys Cloud Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

Canadian Red Cross Maximizes Fundraising Potential to Support Communities in Crisis with Genesys Customer Journey Management

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

Genesys Cloud Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience

Genesys Recognized as No. 1 Worldwide Growth Leader by Frost & Sullivan in Annual Radar Reports

Genesys Recognizes Winners of 18th Annual Customer Innovation Awards

Genesys Helps Organizations Deliver on their Customer Promises with Simplified Automated Task Management Solution

Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking

Lighthouse Works and Genesys Collaboration Results in 25% of New Blind Jobs Created in the United States Last Year

Genesys Makes Significant Progress Toward Carbon Neutrality with 8% Decrease in Carbon Emissions Year-Over-Year

Genesys Xperience 2023: Unlocking Customer and Employee Loyalty with AI-Powered Experience Orchestration

Genesys Cloud Surpasses $1 Billion ARR During Q1 Fiscal Year 24

Admiral Insurance Reimagines Customer Experiences with Genesys

Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration

National Domestic Violence Hotline Reaches More Survivors by Partnering with Genesys

Genesys Customers Reach New Heights on Genesys Cloud

Genesys Announces Larry Shurtz as New Chief Sales Officer

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution

Genesys Xperience 2023: Inspiring A Bold New Way to Ignite Customer and Employee Loyalty

Rabobank Transforms into a Digital Banking Leader by Partnering with Genesys

New Genesys Report Confirms Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience

Genesys Launches Industry-First Automated Trial and Purchase Experience, Making Rapid CX Innovation Simpler for Small- to Mid-Sized Organizations

Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm

Genesys and Acqueon Partner to Bring Advanced Revenue Intelligence to Enterprise Customer Experience

Genesys Announces Strong Fiscal Year 2023 Results

Genesys Earns 2022 Great Place to Work Certification

Genesys and World Wide Technology Team Up for Next-Generation Customer and Employee Experience Solutions

Genesys Sets the Pace for Industry Sustainability Initiatives with Latest ESG Recognition

Genesys Announces Strategic Collaboration Agreement with AWS

Genesys Announces Executive Leadership Appointments

Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report

New Banking Study Reveals Growth Benefits of Personalization, Innovation and Trust in Customer Experience

Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

Genesys Named a Leader in Conversation Automation Solutions Report

Genesys Recognizes Winners of 17th Annual Customer Innovation Awards

Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys Deepens Investment in Brazil with New Cloud Customer Experience Capabilities for Local Businesses

Genesys Reduces Greenhouse Gas Emissions by 22% in Fiscal Year 2022

Genesys Named a Leader in Journey Orchestration Platforms Report

BBVA migrates customer care services to the cloud to improve service

Genesys Unveils Customer Journeys for the Experience Era

Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences

Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports

Genesys Announces Xperience 2022, The CX Event of the Year

Genesys Achieves FedRAMP In Process Designation

8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud

Genesys Announces Strong Fiscal Year 2022 Business Results

New Study Reveals Leading CX Measurement Strategies Are Moving Beyond NPS

Thrive and Genesys Partner to Help Businesses Counter the Employee Burnout Crisis

Barry O’Sullivan Departs Genesys After Building Digital and AI Foundation

Genesys Raises $580 Million in Funding at $21 Billion Valuation

Genesys Continues Momentum for Employee Engagement with Recognition as a Leader in Workforce Optimization (WFO) by Independent Research Firm

Genesys Completes Acquisitions of Pointillist and Exceed.ai

Genesys Earns 2021 Great Place to Work Certification

Genesys Names Wesley Story Chief Information Officer

Genesys Positioned as a Major Player in IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment

Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences

Genesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships

Consumers to Businesses: Your Customer Service is Trying Too Hard, and Not Where it Matters

Genesys to Reinvent the Customer Experience Across Enterprises

Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World

Genesys study reveals path to improving recruitment and retention for the contact center in the face of the Great Resignation

Genesys Unveils Winners of 16th Annual Customer Innovation Awards

Genesys and Be My Eyes Partner to Create Accessible Experiences

Genesys Announces First Half Fiscal Year 2022 Cloud Business Growth

Genesys Ranked First for 2020 Market Share in Contact Center Applications Software

Genesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service

New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent

Genesys Launches New Capabilities to Enable Rapid Innovation for AI-Driven Customer Experiences

Genesys Launches Genesys DX, the Next Chapter in Customer Engagement

Genesys Named the Growth and Innovation Leader in New Frost & Sullivan Report

Qualtrics and Genesys Form New Partnership to Help Companies Deliver World-Class Customer Service Experiences

Genesys Commits to a Sustainable Future

Genesys Announces Support for New Instagram Messaging

Genesys Announces Xperience 2021, The CX Event of the Year

Genesys Completes Acquisition of Bold360 from LogMeIn

Genesys Appoints Arthur P. Johnson, Jr. to its Operating Committee

Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management

Genesys Launches New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses

Genesys Announces Intent to Acquire Bold360 from LogMeIn

Genesys Report Reveals Pandemic Driving People to Seek Connections in Unexpected Ways

Genesys Announces Record-Setting Cloud Business Growth

Genesys Appoints Kelly Battles as First Independent Member of Company Operating Committee

Genesys and Limitless Launch New Digital Experience for Consumers

Genesys Announces COVID-19 Vaccine Rapid Response, a New Digital Solution to Help Companies Meet the Overwhelming Consumer Need for Vaccination Information

Genesys Launches the Future of Digital Customer Engagement

Genesys Named a Leader in the Gartner 2020 Magic Quadrant for Contact Center as a Service

Ethiopian Airlines Taps AI’s Predictive Power to Personalize Passenger Experiences and Grow Revenue

Genesys Extends Global Cloud Customer Experience Relationship with BT

Genesys Names New CFO to Drive Next Phase of Rapid Growth

Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences

Genesys Recognized as a Leader of Contact-Center-As-A-Service Providers by Independent Research Firm

Genesys Partners with Infosys to Accelerate its Strategic Transformation Journey

Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centers

Survey Shows Consumers Very Willing To Trade Personal Data for Financial Benefits

Genesys Honors Eight Companies for Customer Experience Impact and Excellence

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

UnityBPO Elevates Customer Experiences with Genesys Cloud for Proactive, Modern Service on Any Channel

Genesys Names Marylou Maco New Head of Global Sales and Field Operations

SITA Improves Customer Experience for Air Passengers with Genesys

Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO

Cegid’s Customer Satisfaction Rises Nearly 10% Using Genesys Cloud

Survey Shows Banks, Healthcare Providers, and Government Remain Most Trusted by Consumers, Despite Lack of Transparency and Data Security Breaches

JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud

Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service

Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences

Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences

Genesys Virtual Xperience Shines Light on How Organizations are Successfully Overcoming Uncertainty by Leveraging the Cloud and AI

Food4Heroes Deliver Meals to Care Workers and Frontline NHS Staff With Help from Cloud Customer Experience Solution from Genesys

U.S. Men Are More Willing Than Women to Pay For Good Customer Service

New Connection to AWS Region in Canada Gives Genesys Cloud Customers Even More Security, Flexibility and Reliability

Genesys Expands Executive Team with Proven SaaS Executives

The New Normal: Redefining Business Continuity in Customer Experience

Genesys Sponsors LPGA Rookie Yujeong Son

Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences