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The latest news and insights from Genesys

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Genesys CEO: We can see firsthand how AI is changing — not replacing — work

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World leaders confront AI layoffs; more in store for contact centers

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Contacting customer service is the last thing customers want to do

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Siloed data, legacy systems hinder customer service

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20 cultural red flags leaders look for in hiring

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How Genesys's Pinkfish buy aims to bridge a longstanding CX gap

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Genesys hooks Pinkfish

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Genesys acquires Pinkfish to speed up contact center AI deployments

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Scaled Cognition Proposes a More ‘Reliable’ Approach to AI

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25 Best Large Workplaces in the Bay Area

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Genesys Brings Voice to WhatsApp to Fix Channel-Switching

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The death of the seat: AI's effect on UC pricing models

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How Smart Role Design Builds Leadership Into Daily Workflows

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How To Gauge Whether AI Is Actually Improving Your Employee Experience

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Genesys Agentic Virtual Agent Powered by LAMs for Enterprise CX

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5 Moves HR Leaders Must Make In The AI Era

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3 Lessons for leading an AI transformation

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WWD and CFDA Host NYFW Dinner at Le Rock

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Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions

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Genesys delivers on large action models

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Genesys Shifts Enterprise CX Strategy From LLMs To Large Action Models

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Genesys CSO: Integrating Empathy Into Responsible AI

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Aterian consolidates CX with Genesys Cloud

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As agentic AI spreads, empathy is the next competitive edge

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Why smart AI consumption models hold the key to customer experience success

Diginomica

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Orchestrating the future of CCaaS as Genesys maps out its AI strategy for contact centers

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Brazil is a fertile environment for innovation and new businesses, experts say

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Driven by investments in AI, Genesys Cloud grows more than 70% in Brazil in the last quarter

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Genesys Peter Graf discusses the future of AI in boardrooms

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‘Je ne sais quoi’ is now ‘Je ne sais quAI’: From metrics to experiences at Genesys Xperience 2025

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Computacenter migrates service desk, sees enormous ROI

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Five tips for incorporating AI and automation to enhance customer service

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Genesys Scoops Its Second-Largest CCaaS Win Ever

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