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Q3 - 2024

09/12/2024

Genesys First Half 2025 Success Heightened by AI Demand
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09/12/2024

Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion
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08/06/2024

New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year
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Q2 - 2024

06/18/2024

Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired
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06/18/2024

New Genesys Report Highlights Millennials’ Influence on Global Customer and Employee Trends
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06/11/2024

Genesys Announces Strong First Quarter Fiscal Year 2025 Business Momentum
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06/10/2024

The Trevor Project Scales LGBTQ+ Youth Services with Genesys
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05/14/2024

Genesys Accelerates the Future of Personalized AI-Powered Experiences at Xperience 2024
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05/14/2024

Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
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05/14/2024

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences
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05/14/2024

Genesys Recognizes Virgin Atlantic as Winner of CX Innovator Award
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05/14/2024

National Domestic Violence Hotline Recognized as CX Humanitarian at 2024 Genesys Customer Innovation Awards
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05/14/2024

Western Sydney University Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards
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05/14/2024

Zurich Switzerland Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards
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05/14/2024

Genesys Awards Kiwibank as Winner of CX Innovator Award
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05/14/2024

Genesys Recognizes Bancolombia as Winner of CX Mover Award
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05/14/2024

Genesys Recognizes Modivcare as Winner of EX Mobilizer Award
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05/09/2024

Morgan Freeman Outranks Ryan Reynolds, Taylor Swift as Most Desired Chatbot in New Study from Genesys
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05/09/2024

New Genesys Report Finds That All Generations Are Ready for AI — If It Can Make Their Customer Experiences Better
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05/07/2024

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences
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04/23/2024

Swisscom Accelerates Sustainability and Innovation with Genesys Cloud
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04/18/2024

Genesys Xperience 2024: Accelerating the Future of AI-Powered Experience Orchestration
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04/03/2024

Genesys Named a Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI Software
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Q1 - 2024

03/21/2024

Genesys Announces Record Fiscal Year 2024 Business Results
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03/07/2024

Genesys and Epic Collaborate to Provide Stronger, More Integrated Patient Experiences
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02/02/2024

Genesys Completes Acquisition of Radarr Technologies
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01/23/2024

Genesys Expands Presence in Saudi Arabia with New Riyadh Office
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01/22/2024

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before
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01/16/2024

Genesys Appoints Daniel Bailey as Senior Vice President, Regional Sales Leader for EMEA 
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Q4 - 2023

12/19/2023

Genesys Cloud Achieves StateRAMP Authorization, Paving the Way for US Government Agencies to Securely Transform Customer Experiences
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12/14/2023

Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024
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12/04/2023

Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software
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11/28/2023

Genesys Awarded Two 2023 Global AWS Partner Awards
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11/15/2023

Genesys Deepens Investment in Switzerland with New Genesys Cloud Region in Zurich
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11/14/2023

Genesys Opens New R&D Centre in Budapest, Further Strengthening its Investment in Hungary
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11/08/2023

Genesys Named Leader in 2023-24 Omdia Universe for Customer Engagement Platforms
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10/18/2023

Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report
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10/10/2023

Genesys Announces First Middle East Genesys Cloud Region in the United Arab Emirates
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10/05/2023

Genesys deepens commitment to Japan with the launch of second Genesys Cloud Region in Osaka
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Q3 - 2023

09/19/2023

Schneider Electric taps Genesys to transform its customer experience
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09/06/2023

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
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08/30/2023

Genesys Cloud Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024
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08/16/2023

Canadian Red Cross Maximizes Fundraising Potential to Support Communities in Crisis with Genesys Customer Journey Management
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08/09/2023

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year
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07/06/2023

Genesys Cloud Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience
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Q2 - 2023

06/29/2023

Genesys Recognized as No. 1 Worldwide Growth Leader by Frost & Sullivan in Annual Radar Reports
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06/28/2023

Genesys Recognizes Winners of 18th Annual Customer Innovation Awards
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06/20/2023

Genesys Helps Organizations Deliver on their Customer Promises with Simplified Automated Task Management Solution
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06/20/2023

Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking
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06/20/2023

Lighthouse Works and Genesys Collaboration Results in 25% of New Blind Jobs Created in the United States Last Year
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06/20/2023

Genesys Makes Significant Progress Toward Carbon Neutrality with 8% Decrease in Carbon Emissions Year-Over-Year
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06/20/2023

Genesys Xperience 2023: Unlocking Customer and Employee Loyalty with AI-Powered Experience Orchestration
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06/07/2023

Genesys Cloud Surpasses $1 Billion ARR During Q1 Fiscal Year 24
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06/06/2023

Admiral Insurance Reimagines Customer Experiences with Genesys
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06/05/2023

Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration
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05/31/2023

National Domestic Violence Hotline Reaches More Survivors by Partnering with Genesys
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05/24/2023

Genesys Customers Reach New Heights on Genesys Cloud
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05/22/2023

Genesys Announces Larry Shurtz as New Chief Sales Officer
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05/15/2023

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution
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05/05/2023

Genesys Xperience 2023: Inspiring A Bold New Way to Ignite Customer and Employee Loyalty
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04/06/2023

Rabobank Transforms into a Digital Banking Leader by Partnering with Genesys
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04/05/2023

New Genesys Report Confirms Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience
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Q1 - 2023

03/28/2023

Genesys Launches Industry-First Automated Trial and Purchase Experience, Making Rapid CX Innovation Simpler for Small- to Mid-Sized Organizations
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03/27/2023

Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm
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03/22/2023

Genesys and Acqueon Partner to Bring Advanced Revenue Intelligence to Enterprise Customer Experience
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03/07/2023

Genesys Announces Strong Fiscal Year 2023 Results
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02/28/2023

Genesys Earns 2022 Great Place to Work Certification
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01/12/2023

Genesys and World Wide Technology Team Up for Next-Generation Customer and Employee Experience Solutions
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01/11/2023

Genesys Sets the Pace for Industry Sustainability Initiatives with Latest ESG Recognition
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01/10/2023

Genesys Announces Strategic Collaboration Agreement with AWS
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Q4 - 2022

12/08/2022

Genesys Announces Executive Leadership Appointments
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11/29/2022

Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
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11/10/2022

New Banking Study Reveals Growth Benefits of Personalization, Innovation and Trust in Customer Experience
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Q3 - 2022

09/28/2022

Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
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09/19/2022

Genesys Named a Leader in Conversation Automation Solutions Report
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09/14/2022

Genesys Recognizes Winners of 17th Annual Customer Innovation Awards
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08/25/2022

Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service
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08/09/2022

Genesys Deepens Investment in Brazil with New Cloud Customer Experience Capabilities for Local Businesses
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Q2 - 2022

06/28/2022

Genesys Reduces Greenhouse Gas Emissions by 22% in Fiscal Year 2022
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06/27/2022

Genesys Named a Leader in Journey Orchestration Platforms Report
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06/21/2022

BBVA migrates customer care services to the cloud to improve service
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06/08/2022

Genesys Unveils Customer Journeys for the Experience Era
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06/06/2022

Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences
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05/18/2022

Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports
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05/12/2022

Genesys Announces Xperience 2022, The CX Event of the Year
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04/21/2022

Genesys Achieves FedRAMP In Process Designation
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04/12/2022

8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud
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Q1 - 2022

03/30/2022

Genesys Announces Strong Fiscal Year 2022 Business Results
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03/16/2022

New Study Reveals Leading CX Measurement Strategies Are Moving Beyond NPS
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02/22/2022

Thrive and Genesys Partner to Help Businesses Counter the Employee Burnout Crisis
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01/19/2022

Barry O’Sullivan Departs Genesys After Building Digital and AI Foundation
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Q4 - 2021

12/06/2021

Genesys Raises $580 Million in Funding at $21 Billion Valuation
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12/03/2021

Genesys Continues Momentum for Employee Engagement with Recognition as a Leader in Workforce Optimization (WFO) by Independent Research Firm
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12/01/2021

Genesys Completes Acquisitions of Pointillist and Exceed.ai
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11/30/2021

Genesys Earns 2021 Great Place to Work Certification
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11/22/2021

Genesys Names Wesley Story Chief Information Officer
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11/19/2021

Genesys Positioned as a Major Player in IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment
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11/15/2021

Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences
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11/08/2021

Genesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships
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10/19/2021

Consumers to Businesses: Your Customer Service is Trying Too Hard, and Not Where it Matters
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10/07/2021

Genesys to Reinvent the Customer Experience Across Enterprises
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Q3 - 2021

09/21/2021

Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World
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09/14/2021

Genesys study reveals path to improving recruitment and retention for the contact center in the face of the Great Resignation
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09/07/2021

Genesys Unveils Winners of 16th Annual Customer Innovation Awards
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09/01/2021

Genesys and Be My Eyes Partner to Create Accessible Experiences
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08/31/2021

Genesys Announces First Half Fiscal Year 2022 Cloud Business Growth
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08/27/2021

Genesys Ranked First for 2020 Market Share in Contact Center Applications Software
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08/12/2021

Genesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service
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08/11/2021

New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent
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Q2 - 2021

06/23/2021

Genesys Launches New Capabilities to Enable Rapid Innovation for AI-Driven Customer Experiences
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06/23/2021

Genesys Launches Genesys DX, the Next Chapter in Customer Engagement
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06/16/2021

Genesys Named the Growth and Innovation Leader in New Frost & Sullivan Report
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06/16/2021

Qualtrics and Genesys Form New Partnership to Help Companies Deliver World-Class Customer Service Experiences
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06/14/2021

Genesys Commits to a Sustainable Future
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06/02/2021

Genesys Announces Support for New Instagram Messaging
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05/19/2021

Genesys Announces Xperience 2021, The CX Event of the Year
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05/05/2021

Genesys Completes Acquisition of Bold360 from LogMeIn
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05/03/2021

Genesys Appoints Arthur P. Johnson, Jr. to its Operating Committee
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04/29/2021

Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management
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04/06/2021

Genesys Launches New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses
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Q1 - 2021

03/16/2021

Genesys Announces Intent to Acquire Bold360 from LogMeIn
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03/15/2021

Genesys Report Reveals Pandemic Driving People to Seek Connections in Unexpected Ways
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03/02/2021

Genesys Announces Record-Setting Cloud Business Growth
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02/03/2021

Genesys Appoints Kelly Battles as First Independent Member of Company Operating Committee
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02/02/2021

Genesys and Limitless Launch New Digital Experience for Consumers
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Q4 - 2020

12/17/2020

Genesys Announces COVID-19 Vaccine Rapid Response, a New Digital Solution to Help Companies Meet the Overwhelming Consumer Need for Vaccination Information
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12/16/2020

Genesys Launches the Future of Digital Customer Engagement
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11/11/2020

Genesys Named a Leader in the Gartner 2020 Magic Quadrant for Contact Center as a Service
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10/22/2020

Ethiopian Airlines Taps AI’s Predictive Power to Personalize Passenger Experiences and Grow Revenue
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Q3 - 2020

09/30/2020

Genesys Extends Global Cloud Customer Experience Relationship with BT
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09/01/2020

Genesys Names New CFO to Drive Next Phase of Rapid Growth
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08/27/2020

Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences
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08/26/2020

Genesys Recognized as a Leader of Contact-Center-As-A-Service Providers by Independent Research Firm
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08/26/2020

Genesys Partners with Infosys to Accelerate its Strategic Transformation Journey
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08/13/2020

Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centers
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08/05/2020

Survey Shows Consumers Very Willing To Trade Personal Data for Financial Benefits
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07/28/2020

Genesys Honors Eight Companies for Customer Experience Impact and Excellence
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07/21/2020

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration
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07/14/2020

UnityBPO Elevates Customer Experiences with Genesys Cloud for Proactive, Modern Service on Any Channel
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07/08/2020

Genesys Names Marylou Maco New Head of Global Sales and Field Operations
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07/07/2020

SITA Improves Customer Experience for Air Passengers with Genesys
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Q2 - 2020

06/23/2020

Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO
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06/16/2020

Cegid’s Customer Satisfaction Rises Nearly 10% Using Genesys Cloud
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06/11/2020

Survey Shows Banks, Healthcare Providers, and Government Remain Most Trusted by Consumers, Despite Lack of Transparency and Data Security Breaches
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06/02/2020

JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud
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05/20/2020

Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service
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05/19/2020

Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences
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05/07/2020

Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences
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05/06/2020

Genesys Virtual Xperience Shines Light on How Organizations are Successfully Overcoming Uncertainty by Leveraging the Cloud and AI
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05/06/2020

Food4Heroes Deliver Meals to Care Workers and Frontline NHS Staff With Help from Cloud Customer Experience Solution from Genesys
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04/30/2020

U.S. Men Are More Willing Than Women to Pay For Good Customer Service
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04/29/2020

New Connection to AWS Region in Canada Gives Genesys Cloud Customers Even More Security, Flexibility and Reliability
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04/28/2020

Genesys Expands Executive Team with Proven SaaS Executives
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04/16/2020

The New Normal: Redefining Business Continuity in Customer Experience
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Q1 - 2020

03/12/2020

Genesys Sponsors LPGA Rookie Yujeong Son
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01/23/2020

Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences
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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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