Announcing the 2018 Genesys Customer Innovation Awards Finalists

While there’s comfort in the tried and true, the biggest achievements always come from those who attempt the seemingly impossible. Among these pioneering leaders are companies that bravely navigate unchartered territory to make a commitment to deliver exceptional customer experience (CX) through innovation and transformation. At Genesys, we believe these organizations, large and small, should be recognized for their outstanding work.

We’re proud to announce the finalists for the 13th annual Genesys Customer Innovation Awards. Each year, the awards program honors the best of the best to companies of all sizes in all industries – recognizing customer experience transformation, excellence, innovation, and impact.

The Customer Innovation Awards program continues to grow as more organizations achieve new heights of customer experience success.  It’s our privilege to encourage and support CX leaders that use Genesys solutions in innovative new ways and reward those who go the extra mile to exceed customer expectations.

Read about last year’s winners.

Innovators from Around the Globe

Nominations were received from companies across Asia Pacific, Latin America, North America, Europe, Africa and the Middle East. Awards are given in five categories that each include a variety of criteria, including:

  • Established global CX presence with follow-the-sun capabilities
  • Deployed omnichannel solutions, enabling multimodality for all customer touchpoints
  • Evolved CX strategy to be future-proof and purpose-built as part of a digital transformation initiative

All nominees must be enrolled in the Genesys Customer Advocacy Program, an online forum for customers to promote successful transformation initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices.

Genesys 2018 Customer Innovation Awards Finalists

CX Globetrotter: Best Global Rollout of the Genesys Platform

  • Emirates Airline
  • Oriflame
  • Sabre

CX Visionary: Best Success Story of Switching to Genesys from Another Platform

  • Heineken Mexico
  • Jawwal (Palestine Cellular)
  • Alliar Medicos a Frente
  • Blue Cross Blue Shield of North Carolina
  • Meituan-Dianping

CX Pioneer: Best New Customer – Breaking Silos with a Fast Deployment (Small)

  • Fuji Xerox
  • Affinbank Berhad

CX Pioneer: Best New Customer – Breaking Silos with a Fast Deployment (Mid-sized)

  • K-Electric
  • QuinStreet
  • RCB
  • Yahoo! JAPAN

CX Pioneer: Best New Customer – Breaking Silos with a Fast Deployment (Large)


CX Mover: Best Cloud Customer Migration and/or Deployment

  • Westpac New Zealand
  • FMG

CX Innovator: Best Omnichannel Success Story

  • Telefonica Chile
  • Ping An Insurance
  • Bradesco Next
  • UPMC Health Plan
  • Hong Leong Bank
  • Harambee Youth Employment Accelerator

The winners will be chosen by an executive panel of judges, including past CIA winners and analysts. Winners will be announced and celebrated at CX18 Nashville in front of industry leaders, peers and analysts. CX18 is a unique event that enables CX professionals to see and experience the future of CX and learn about the new technology that is revolutionizing customer experience.

Sharing Their Success as Innovators
Along with the accolades that come with being nominated for a Genesys Customer Innovation Award, finalists will be given primary consideration for keynote speaking opportunities at 2018 Genesys events, special networking opportunities at CX18 and professionally produced success stories that highlight their CX success.

Join us at CX18 in Nashville and learn more about how you can become a winning customer experience innovator.