Chris Muckridge

Chris is the Senior Brand Writer at Genesys. Since joining the company in 2017, he has overseen content marketing for mid-market and most recently brand messaging across all platforms and media.

Posts By Chris Muckridge

April 6, 2021

Service New South Wales: Helping Australians During Times of Crisis

Service New South Wales (NSW) is a public service agency with 1,000 customer service agents working 24/7. It makes it easier for...

March 10, 2021

PATLive: On-Premises to Super Human in Three Days

Super Human Service: It’s the combination of the right technology and engaged customer service representatives. It’s giving...

September 21, 2020

CX Heroes: Stepping In to Save a Family’s Roman Holiday

It was a usual day for Jenny Koebrugge, a Customer Service Consultant at Rabobank, a consumer and commercial bank in the...

August 19, 2020

Behind the Wheel with James Hinchcliffe: Pandemic, Racing and Customer Service

James Hinchcliffe drives the No. 29 Genesys Honda for Andretti Autosport in the NTT INDYCAR® SERIES. And like managing a...

March 5, 2020

International Women’s Day: Interview with Lucy Norris

International Woman’s Day is all about honoring our progress and acknowledging the work ahead. But in between, it’s important...