Your Genesys Blog Subscription has been confirmed!
Please add [email protected] to your safe sender list to ensure you receive the weekly blog notifications.
Don't Show This Again.
Lesley is a Senior Product Manager at Genesys, where she provides product vision and development direction for PureCloud workforce optimization quality management solutions. Her extensive international contact center experience includes contact center management, consulting and training across various industries. She has led initiatives to improve customer experience, quality monitoring and coaching programs, contact center management and front-line customer service training.